EJ
Erle J
1 reviews | Active since Aug 2014
19 Nov 2025, 15:26
Frustrations
We have been trying to contact this company via calls and emails to fix our emails for the last few days. We can't do our invoices and statements. If this goes on, we won't get paid but this company will still expect us to pay them for the worst service
Helpful (0)
Replies (4)0
Replies (4)
1-grid's replyOfficial
19 Nov 2025, 16:34Hi Erle, We’re sorry to hear that you couldn’t get through to us.We’ve arranged for a member of our support team to reach out to you shortly. Kind regards,
The 1-grid Team
The 1-grid Team
1-grid's reply19 Nov 2025, 16:34
Official
Hi Erle, We’re sorry to hear that you couldn’t get through to us.We’ve arranged for a member of our support team to reach out to you shortly. Kind regards,
The 1-grid Team
The 1-grid Team
EJ
Erle J's updateReviewer Update
15 Dec 2025, 14:17Update: We have yet to be offered help. 1grid insist that we use the email registered to them- to email them about the issue. Our services aren't working, how can we use it if they will not fix it.
EJ
Erle J's update15 Dec 2025, 14:17
Reviewer Update
Update: We have yet to be offered help. 1grid insist that we use the email registered to them- to email them about the issue. Our services aren't working, how can we use it if they will not fix it.
1-grid's replyOfficial
15 Dec 2025, 14:40Hi Erle,
Thank you for sharing an update.
We can see that support has been offered since your last review was posted and that there were resolutions for some of the mailboxes.
To ensure everything is fully addressed, a senior agent will contact you telephonically to complete the required verification and assist with restoring all services.
Kind regards,
The 1-grid Team
Thank you for sharing an update.
We can see that support has been offered since your last review was posted and that there were resolutions for some of the mailboxes.
To ensure everything is fully addressed, a senior agent will contact you telephonically to complete the required verification and assist with restoring all services.
Kind regards,
The 1-grid Team
1-grid's reply15 Dec 2025, 14:40
Official
Hi Erle,
Thank you for sharing an update.
We can see that support has been offered since your last review was posted and that there were resolutions for some of the mailboxes.
To ensure everything is fully addressed, a senior agent will contact you telephonically to complete the required verification and assist with restoring all services.
Kind regards,
The 1-grid Team
Thank you for sharing an update.
We can see that support has been offered since your last review was posted and that there were resolutions for some of the mailboxes.
To ensure everything is fully addressed, a senior agent will contact you telephonically to complete the required verification and assist with restoring all services.
Kind regards,
The 1-grid Team
EJ
Erle J's updateReviewer Update
15 Dec 2025, 15:11To the mailbox that does not work? I see...
EJ
Erle J's update15 Dec 2025, 15:11
Reviewer Update
To the mailbox that does not work? I see...