NS
Naomi S
1 reviews | Active since Oct 2010
19 Jul 2024, 13:26
From incorrect billing to missing emails
If you can, look for other service providers
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
19 Jul 2024, 13:48Hi Naomi,
Thank you for bringing this to our attention.
We would like to assist you with this ASAP.
I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your concerns.
When you speak to our Support Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if you are satisfied with the resolution of this, or require any further assistance.
Kindest regards,
Natalie from the 1-grid Team.
Thank you for bringing this to our attention.
We would like to assist you with this ASAP.
I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your concerns.
When you speak to our Support Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if you are satisfied with the resolution of this, or require any further assistance.
Kindest regards,
Natalie from the 1-grid Team.
Best regards,
1-grid's reply19 Jul 2024, 13:48
Official
Hi Naomi,
Thank you for bringing this to our attention.
We would like to assist you with this ASAP.
I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your concerns.
When you speak to our Support Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if you are satisfied with the resolution of this, or require any further assistance.
Kindest regards,
Natalie from the 1-grid Team.
Thank you for bringing this to our attention.
We would like to assist you with this ASAP.
I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your concerns.
When you speak to our Support Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if you are satisfied with the resolution of this, or require any further assistance.
Kindest regards,
Natalie from the 1-grid Team.
Best regards,
NS
Naomi S's updateReviewer Update
24 Jul 2024, 15:58The interaction with Tshibase Siguca didn't start out great because due to my mounting frustration at 1-grid, i felt he wasn't listening. Eventually he did listen bt not only that and because he had called me on something else (billing query) and resolved it , he actually listened to the rest of my frustrations and made sure that they were resolved. So thank you Tshibase for having a thick skin and not letting me go as a client. For you, i'm staying and will definitely recommend 1-grid now :) Ticket number #***
NS
Naomi S's update24 Jul 2024, 15:58
Reviewer Update
The interaction with Tshibase Siguca didn't start out great because due to my mounting frustration at 1-grid, i felt he wasn't listening. Eventually he did listen bt not only that and because he had called me on something else (billing query) and resolved it , he actually listened to the rest of my frustrations and made sure that they were resolved. So thank you Tshibase for having a thick skin and not letting me go as a client. For you, i'm staying and will definitely recommend 1-grid now :) Ticket number #***
1-grid's replyOfficial
24 Jul 2024, 16:05Hi Naomi,
Thank you so much for sharing your kind words, and for taking the time to provide some additional feedback regarding your initial, and follow-up experiences with our Team.
We are happy to hear that you had a more positive experience with us after a not-so-good one, and that we were able to deliver on this! We will definitely extend your gratitude to Tshibase, and please know that we truly appreciate you and value your feedback.
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Thank you so much for sharing your kind words, and for taking the time to provide some additional feedback regarding your initial, and follow-up experiences with our Team.
We are happy to hear that you had a more positive experience with us after a not-so-good one, and that we were able to deliver on this! We will definitely extend your gratitude to Tshibase, and please know that we truly appreciate you and value your feedback.
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Best regards,
1-grid's reply24 Jul 2024, 16:05
Official
Hi Naomi,
Thank you so much for sharing your kind words, and for taking the time to provide some additional feedback regarding your initial, and follow-up experiences with our Team.
We are happy to hear that you had a more positive experience with us after a not-so-good one, and that we were able to deliver on this! We will definitely extend your gratitude to Tshibase, and please know that we truly appreciate you and value your feedback.
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Thank you so much for sharing your kind words, and for taking the time to provide some additional feedback regarding your initial, and follow-up experiences with our Team.
We are happy to hear that you had a more positive experience with us after a not-so-good one, and that we were able to deliver on this! We will definitely extend your gratitude to Tshibase, and please know that we truly appreciate you and value your feedback.
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Best regards,