Formal Complaint Regarding Unauthorized Disclosure and Breach of POPIA

1. Unauthorized Debit Orders and Billing Discrepancies In recent months, the Company has ********ly debited my account for services neither requested nor authorized. In particular: • The Company charged my account for domain names that were checked solely for availability but not confirmed for purchase. This was a clear act of misrepresentation. • Upon raising this issue, the Company’s response has been dismissive and has failed to resolve the matter satisfactorily, disregarding my request for reimbur*****t of these unwarranted charges. As a result, I was compelled to cancel the debit order authorization on my account. Despite the Company's claims, I have consistently met my payment obligations without incident until these unauthorized debits occurred. 2. Breach of POPIA Through Unauthorized Disclosure Most critically, a third party reached out to 1 Grid regarding a domain under my management ($$$$$%%%%%.co.za). In violation of Section 9 and Section 11 of the POPIA, your team disclosed details of my account status without my authorization, stating that my services had been suspended due to non-payment. This disclosure was ********, given that: • The information was disseminated to an individual without proxy rights or any legal authorization to access my account information. • The disclosure of such sensitive details directly contravenes my rights as a registered data subject and the owner of these domains, as outlined in the POPIA.

Annexure A

This unauthorized release of information has not only breached confidentiality but has also damaged my reputation with a client, leading to a direct financial impact on my business. Customer has requested cancellation of services with my Company.