Extremely Terrible Service

I am having constant issues with hosting at this company. Although a domain had been paid up I have been getting emails indicating that the domain will be deleted due to non-payment. Thereafter they have acknowledged that it was a mistake on their side and it will be rectified. Today the domain was no longer accessible and another email indicating payment is a few days overdue. When I raised a ticket, it was rectified but a bit late as the customer who owns this website has picked it up. Another agent called me now and the call volume is very low and it seems that English is not this agent's first language and it was really a battle trying to explain the issue to him. Management don't believe in calling customers from my last experience where a manager called me and when I indicated that the call volume was low and she should call back, that never happened. So much for customer service. I am not expecting anyone to call me from there. I have really had it with this company. Any suggestions on another hosting company for now would be great.