DD
Dale D
1 reviews | Active since Feb 2019
16 Sept 2025, 15:55
Extremely Poor Support Response Times
I find it unacceptable to wait over six hours for a response to an urgent support request. This level of service makes it extremely difficult to run a business effectively. If you are offering hosting services, you should also ensure that your support is timely and reliable.
Other hosting providers I work with typically respond within an hour, which is the level of service one should reasonably expect. Unfortunately, your slow response times are not only frustrating but also potentially damaging to my business operations.
If this continues, I will have no choice but to move my services elsewhere.
Helpful (0)
Replies (6)0
Replies (6)DD
Dale D's updateReviewer Update
16 Sept 2025, 18:128 hours and I am still waiting,
Can someone please contact me so I can close my account and move to a more competent company? This is ridiculous.
Can someone please contact me so I can close my account and move to a more competent company? This is ridiculous.
DD
Dale D's update16 Sept 2025, 18:12
Reviewer Update
8 hours and I am still waiting,
Can someone please contact me so I can close my account and move to a more competent company? This is ridiculous.
Can someone please contact me so I can close my account and move to a more competent company? This is ridiculous.
DD
Dale D's updateReviewer Update
17 Sept 2025, 08:03Almost 24h now and still no response from 1Grid. This is very concerning. Do they even have a support team?
DD
Dale D's update17 Sept 2025, 08:03
Reviewer Update
Almost 24h now and still no response from 1Grid. This is very concerning. Do they even have a support team?
DD
Dale D's updateReviewer Update
17 Sept 2025, 09:201 Grids 24h response time is shocking in this day and age, for a problem that took them 2 minutes to resolve. But they are happy to leave you hanging while they are off surfing or something.
NOT A PROFESSIONAL SERVICE
NOT A PROFESSIONAL SERVICE
DD
Dale D's update17 Sept 2025, 09:20
Reviewer Update
1 Grids 24h response time is shocking in this day and age, for a problem that took them 2 minutes to resolve. But they are happy to leave you hanging while they are off surfing or something.
NOT A PROFESSIONAL SERVICE
NOT A PROFESSIONAL SERVICE
1-grid's replyOfficial
17 Sept 2025, 11:04Hi Dale,
We’re truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We regret that your experience has not met expectations.
We've escalated a request to our Support Team to review all of your Support Tickets and reach out to you to assist you further with any remaining concerns, following our Team's assistance with your account earlier this morning. A member of our Team will be in contact with you. We value your feedback and would like to ensure we get full resolution on all your concerns as quickly as possible.
Warmest regards, The 1-grid Team *** | *** | https://1grid.co.za/knowledge/
We’re truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We regret that your experience has not met expectations.
We've escalated a request to our Support Team to review all of your Support Tickets and reach out to you to assist you further with any remaining concerns, following our Team's assistance with your account earlier this morning. A member of our Team will be in contact with you. We value your feedback and would like to ensure we get full resolution on all your concerns as quickly as possible.
Warmest regards, The 1-grid Team *** | *** | https://1grid.co.za/knowledge/
Best regards,
1-grid's reply17 Sept 2025, 11:04
Official
Hi Dale,
We’re truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We regret that your experience has not met expectations.
We've escalated a request to our Support Team to review all of your Support Tickets and reach out to you to assist you further with any remaining concerns, following our Team's assistance with your account earlier this morning. A member of our Team will be in contact with you. We value your feedback and would like to ensure we get full resolution on all your concerns as quickly as possible.
Warmest regards, The 1-grid Team *** | *** | https://1grid.co.za/knowledge/
We’re truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We regret that your experience has not met expectations.
We've escalated a request to our Support Team to review all of your Support Tickets and reach out to you to assist you further with any remaining concerns, following our Team's assistance with your account earlier this morning. A member of our Team will be in contact with you. We value your feedback and would like to ensure we get full resolution on all your concerns as quickly as possible.
Warmest regards, The 1-grid Team *** | *** | https://1grid.co.za/knowledge/
Best regards,
DD
Dale D's updateReviewer Update
17 Sept 2025, 11:31 Dear 1-Grid Team,
I am not interested in excuses or follow-up phone calls — what I require is timely, reliable support. I cannot run my business while having to tell clients their websites will be restored “soon,” only to be left waiting 24 hours for 1-Grid to take action.
This is not an isolated incident. Back in May, I was forced to wait over 30 hours for a response. This repeated failure highlights a serious problem with your support structure.
Your response times are far too slow for the demands of modern business. If you cannot provide the level of support your customers are promised and pay for, then you are not fit to host business-critical services.
I am not interested in excuses or follow-up phone calls — what I require is timely, reliable support. I cannot run my business while having to tell clients their websites will be restored “soon,” only to be left waiting 24 hours for 1-Grid to take action.
This is not an isolated incident. Back in May, I was forced to wait over 30 hours for a response. This repeated failure highlights a serious problem with your support structure.
Your response times are far too slow for the demands of modern business. If you cannot provide the level of support your customers are promised and pay for, then you are not fit to host business-critical services.
DD
Dale D's update17 Sept 2025, 11:31
Reviewer Update
Dear 1-Grid Team,
I am not interested in excuses or follow-up phone calls — what I require is timely, reliable support. I cannot run my business while having to tell clients their websites will be restored “soon,” only to be left waiting 24 hours for 1-Grid to take action.
This is not an isolated incident. Back in May, I was forced to wait over 30 hours for a response. This repeated failure highlights a serious problem with your support structure.
Your response times are far too slow for the demands of modern business. If you cannot provide the level of support your customers are promised and pay for, then you are not fit to host business-critical services.
I am not interested in excuses or follow-up phone calls — what I require is timely, reliable support. I cannot run my business while having to tell clients their websites will be restored “soon,” only to be left waiting 24 hours for 1-Grid to take action.
This is not an isolated incident. Back in May, I was forced to wait over 30 hours for a response. This repeated failure highlights a serious problem with your support structure.
Your response times are far too slow for the demands of modern business. If you cannot provide the level of support your customers are promised and pay for, then you are not fit to host business-critical services.
1-grid's replyOfficial
19 Sept 2025, 16:10Hi Dale,
We’re really sorry to hear about your experience.
Thank you for sharing your concerns, it gives us the chance to learn, improve and make things right.
Kind regards,The 1-grid Team
We’re really sorry to hear about your experience.
Thank you for sharing your concerns, it gives us the chance to learn, improve and make things right.
Kind regards,The 1-grid Team
Best regards,
1-grid's reply19 Sept 2025, 16:10
Official
Hi Dale,
We’re really sorry to hear about your experience.
Thank you for sharing your concerns, it gives us the chance to learn, improve and make things right.
Kind regards,The 1-grid Team
We’re really sorry to hear about your experience.
Thank you for sharing your concerns, it gives us the chance to learn, improve and make things right.
Kind regards,The 1-grid Team
Best regards,