TM
Thobeka M
1 reviews | Active since Nov 2022
13 Aug 2024, 18:24
Emails not working for over a month !
I have been with the company from 2022, I am so disappointed with the bad service that i have received from July 2024 till now. My emails are not working, i keep getting reports from my partners of emails not being delivered. I would call them and stay on the line for over 30 minutes and still there has been no change. I have opened tickets and they tell me that my emails are now working and NOTHING. My partners are now talking to me on my gmail account, i have tried to report the same issue more then three times.
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1-grid's replyOfficial
14 Aug 2024, 07:37Hi Thobeka,
Thank you for bringing this to our attention. I'm really sorry to hear about this and that this is your experience with us. This is not the experience we would expect you to have, and are committed to getting an efficient resolution for you soonest.
We would like to assist you with your concerns ASAP so I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your query.
I'll be in contact with you directly so you have my contact details as well as we work towards a resolution for you, and to see if there is anything else that you still require assistance with once we have addressed this.
Kindest regards,
Natalie from the 1-grid Team
Thank you for bringing this to our attention. I'm really sorry to hear about this and that this is your experience with us. This is not the experience we would expect you to have, and are committed to getting an efficient resolution for you soonest.
We would like to assist you with your concerns ASAP so I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your query.
I'll be in contact with you directly so you have my contact details as well as we work towards a resolution for you, and to see if there is anything else that you still require assistance with once we have addressed this.
Kindest regards,
Natalie from the 1-grid Team
1-grid's reply14 Aug 2024, 07:37
Official
Hi Thobeka,
Thank you for bringing this to our attention. I'm really sorry to hear about this and that this is your experience with us. This is not the experience we would expect you to have, and are committed to getting an efficient resolution for you soonest.
We would like to assist you with your concerns ASAP so I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your query.
I'll be in contact with you directly so you have my contact details as well as we work towards a resolution for you, and to see if there is anything else that you still require assistance with once we have addressed this.
Kindest regards,
Natalie from the 1-grid Team
Thank you for bringing this to our attention. I'm really sorry to hear about this and that this is your experience with us. This is not the experience we would expect you to have, and are committed to getting an efficient resolution for you soonest.
We would like to assist you with your concerns ASAP so I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your query.
I'll be in contact with you directly so you have my contact details as well as we work towards a resolution for you, and to see if there is anything else that you still require assistance with once we have addressed this.
Kindest regards,
Natalie from the 1-grid Team