KR
Kenneth R
1 reviews | Active since Aug 2020
22 Aug 2020, 20:14
Emails breached by third party
1 Grid is the most use domain hosting service ever.
We reported that our emails emails have been breached a couple of weeks ago but no investigation has been launched and the breach continues to damage our company.
Our own investigation indicates that some changes on our c panels might have done from within 1 grid.
Our view is that many other 1 grid customers are being affected By this breach, their inaction to investigate and stem the breach is very worrisome.
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Replies (4)KR
Kenneth R's updateReviewer Update
22 Aug 2020, 20:171 grid is the most USELESS*
KR
Kenneth R's update22 Aug 2020, 20:17
Reviewer Update
1 grid is the most USELESS*
1-grid's replyOfficial
24 Aug 2020, 07:45Good Morning Kenneth,
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID along with the tickets you previously created. I will escalate this information to my team to investigate for you.
Sincerely,
Tara
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID along with the tickets you previously created. I will escalate this information to my team to investigate for you.
Sincerely,
Tara
Best regards,
1-grid's reply24 Aug 2020, 07:45
Official
Good Morning Kenneth,
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID along with the tickets you previously created. I will escalate this information to my team to investigate for you.
Sincerely,
Tara
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID along with the tickets you previously created. I will escalate this information to my team to investigate for you.
Sincerely,
Tara
Best regards,
KR
Kenneth R's updateReviewer Update
24 Aug 2020, 09:43Hi,
Zolani Matsolo tried to resolve the breach but the issue is still not resolved. Just this morning, we received multiple notifications (Upto 15 log ins) of log ins into our cpanel and email accounts and we are certain its not anyone of our employees.
At this stage, we either need to be moved to another server or we will take our account for hosting elsewhere cause One Grid cannot resolve this because our organization is exposed.
Ticket: 881243
Customer code: 99680
Zolani Matsolo tried to resolve the breach but the issue is still not resolved. Just this morning, we received multiple notifications (Upto 15 log ins) of log ins into our cpanel and email accounts and we are certain its not anyone of our employees.
At this stage, we either need to be moved to another server or we will take our account for hosting elsewhere cause One Grid cannot resolve this because our organization is exposed.
Ticket: 881243
Customer code: 99680
KR
Kenneth R's update24 Aug 2020, 09:43
Reviewer Update
Hi,
Zolani Matsolo tried to resolve the breach but the issue is still not resolved. Just this morning, we received multiple notifications (Upto 15 log ins) of log ins into our cpanel and email accounts and we are certain its not anyone of our employees.
At this stage, we either need to be moved to another server or we will take our account for hosting elsewhere cause One Grid cannot resolve this because our organization is exposed.
Ticket: 881243
Customer code: 99680
Zolani Matsolo tried to resolve the breach but the issue is still not resolved. Just this morning, we received multiple notifications (Upto 15 log ins) of log ins into our cpanel and email accounts and we are certain its not anyone of our employees.
At this stage, we either need to be moved to another server or we will take our account for hosting elsewhere cause One Grid cannot resolve this because our organization is exposed.
Ticket: 881243
Customer code: 99680
1-grid's replyOfficial
24 Aug 2020, 09:48Good Morning Kenneth,
Thank you for bringing this to my attention, I'm sorry to hear that the issue still persists.
We are going to investigate your query again to identify the root cause, please give us a moment to revert.
You can expect a call from our team today.
Sincerely,
Tara
Thank you for bringing this to my attention, I'm sorry to hear that the issue still persists.
We are going to investigate your query again to identify the root cause, please give us a moment to revert.
You can expect a call from our team today.
Sincerely,
Tara
Best regards,
1-grid's reply24 Aug 2020, 09:48
Official
Good Morning Kenneth,
Thank you for bringing this to my attention, I'm sorry to hear that the issue still persists.
We are going to investigate your query again to identify the root cause, please give us a moment to revert.
You can expect a call from our team today.
Sincerely,
Tara
Thank you for bringing this to my attention, I'm sorry to hear that the issue still persists.
We are going to investigate your query again to identify the root cause, please give us a moment to revert.
You can expect a call from our team today.
Sincerely,
Tara
Best regards,