Email Issues not getting resolved by your agents

Dear Service Provider

I am writing this from a point of great frustration. Over the past few weeks, I have submitted 7 support tickets asking for assisting with email issues. I explain every time I am using the recommended settings in my support request, but then sometimes I just get this generic response telling me to use the recommended settings. I feel like your support agents are not READING my email.

I have been a very loyal Webafrica / Gridhost / 1-Grid client for over 10 years, but due this serious lack in interest of your client issues, I am seriously starting to consider moving all my multiple services away from you.

I can't keep having to explain to MY client's that I will send them my important email from my Gmail address because my email provider is not working.

Please respond to my issues as a matter of urgency