CP
Chris P
1 reviews | Active since Jan 2014
20 Jul 2022, 09:52
double billing since 2020 on their reseller product
in 2020 I was required to upgrade my reseller account to a new product with the understanding that my old product would be terminated. I have now been paying for both products since 2020. The upgrade to the plex product was not requested by me in the first place. I logged a support ticket ***, which the support person responded to, to say they would look into it. I then receive a request for comment on how the ticket was handled and subsequently gave them a poor review. I see the ticket is now closed, but I have received no further feedback. Clearly they don't want your business!
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Replies (2)
1-grid's replyOfficial
20 Jul 2022, 09:55Hi Chris,
We have taken note of your complaint and one of our support staff will reach out to you. Hope we can sort the issue out as soon as possible.
Kind regards,
1-grid team
We have taken note of your complaint and one of our support staff will reach out to you. Hope we can sort the issue out as soon as possible.
Kind regards,
1-grid team
1-grid's reply20 Jul 2022, 09:55
Official
Hi Chris,
We have taken note of your complaint and one of our support staff will reach out to you. Hope we can sort the issue out as soon as possible.
Kind regards,
1-grid team
We have taken note of your complaint and one of our support staff will reach out to you. Hope we can sort the issue out as soon as possible.
Kind regards,
1-grid team
CP
Chris P's updateReviewer Update
02 Aug 2022, 15:26After a number of back and forth emails and calls the problem has been resolved and my account has been credited with the double deductions. Thank you
CP
Chris P's update02 Aug 2022, 15:26
Reviewer Update
After a number of back and forth emails and calls the problem has been resolved and my account has been credited with the double deductions. Thank you