MT
Magasule T
1 reviews | Active since Mar 2014
13 Apr 2026, 13:50
Domain held hostage
Would not let me move my Domain, have been trying for the past two weeks
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Replies (4)MT
Magasule T's updateReviewer Update
13 Apr 2026, 13:571-Grid increased hosting amount by 45% from 520 to 961pa. I could not afford that and tried to move my domain to another service provider. The service provider sent a request which was ignored by 1-Grid and now they have suspended my service. My calls get cutoff when I get to the front of the queue and the chat ends by saying a live agent will get back to you shortly and it does not happen. It's been two weeks now.
MT
Magasule T's update13 Apr 2026, 13:57
Reviewer Update
1-Grid increased hosting amount by 45% from 520 to 961pa. I could not afford that and tried to move my domain to another service provider. The service provider sent a request which was ignored by 1-Grid and now they have suspended my service. My calls get cutoff when I get to the front of the queue and the chat ends by saying a live agent will get back to you shortly and it does not happen. It's been two weeks now.
1-grid's replyOfficial
13 Apr 2026, 15:53Hi Magasule,
Thank you for sharing your experience, and we’re really sorry for the frustration you’ve been facing, especially with the domain transfer and difficulty reaching our team.
Your case has been escalated to a Senior Support Team member, who will be actively investigating this as a priority, including the transfer request and service status. They will be in direct contact with you to provide clarity and assist with the next steps.
We understand how important it is to get this resolved and remain committed to helping you through this process.
Kind regards,
The 1-grid Team
Thank you for sharing your experience, and we’re really sorry for the frustration you’ve been facing, especially with the domain transfer and difficulty reaching our team.
Your case has been escalated to a Senior Support Team member, who will be actively investigating this as a priority, including the transfer request and service status. They will be in direct contact with you to provide clarity and assist with the next steps.
We understand how important it is to get this resolved and remain committed to helping you through this process.
Kind regards,
The 1-grid Team
1-grid's reply13 Apr 2026, 15:53
Official
Hi Magasule,
Thank you for sharing your experience, and we’re really sorry for the frustration you’ve been facing, especially with the domain transfer and difficulty reaching our team.
Your case has been escalated to a Senior Support Team member, who will be actively investigating this as a priority, including the transfer request and service status. They will be in direct contact with you to provide clarity and assist with the next steps.
We understand how important it is to get this resolved and remain committed to helping you through this process.
Kind regards,
The 1-grid Team
Thank you for sharing your experience, and we’re really sorry for the frustration you’ve been facing, especially with the domain transfer and difficulty reaching our team.
Your case has been escalated to a Senior Support Team member, who will be actively investigating this as a priority, including the transfer request and service status. They will be in direct contact with you to provide clarity and assist with the next steps.
We understand how important it is to get this resolved and remain committed to helping you through this process.
Kind regards,
The 1-grid Team
MT
Magasule T's updateReviewer Update
15 Apr 2026, 10:45I was contacted and advised to pay for the month of April so that the service is activated while I go through the transfer process. I paid and my email was reactivated but was suspended again this morning. I phoned twice this morning and cut off as usual.
MT
Magasule T's update15 Apr 2026, 10:45
Reviewer Update
I was contacted and advised to pay for the month of April so that the service is activated while I go through the transfer process. I paid and my email was reactivated but was suspended again this morning. I phoned twice this morning and cut off as usual.
1-grid's replyOfficial
15 Apr 2026, 15:28Hi Magasule, Thank you for your reply and for sharing more about your experience with us. We're sorry to hear about these additional challenges. We can confirm that our Team has been in contact with you to work through your case, and we understand that this has now been resolved. We truly appreciate you taking the time to work through this with us. Please let our Team know immediately at *** if we've missed anything specifically relating to this case so that we can look into this further for you. We're committed to resolving this fully for you. If you feel we’ve been able to make things right, you’re welcome to update or remove your review to reflect your latest experience, completely at your discretion. You can do so by opening your review on HelloPeter, replying with your latest experience, or selecting “Report”, and submitting a request to delete it. For any additional assistance with this, you can explore their full step-by-step guide here. Your feedback means a great deal to us, and we’ve made sure to take your initial concerns on board as part of our ongoing improvements. Thank you again for the opportunity to make this right. Warmest regards,
The 1-grid Team
The 1-grid Team
1-grid's reply15 Apr 2026, 15:28
Official
Hi Magasule, Thank you for your reply and for sharing more about your experience with us. We're sorry to hear about these additional challenges. We can confirm that our Team has been in contact with you to work through your case, and we understand that this has now been resolved. We truly appreciate you taking the time to work through this with us. Please let our Team know immediately at *** if we've missed anything specifically relating to this case so that we can look into this further for you. We're committed to resolving this fully for you. If you feel we’ve been able to make things right, you’re welcome to update or remove your review to reflect your latest experience, completely at your discretion. You can do so by opening your review on HelloPeter, replying with your latest experience, or selecting “Report”, and submitting a request to delete it. For any additional assistance with this, you can explore their full step-by-step guide here. Your feedback means a great deal to us, and we’ve made sure to take your initial concerns on board as part of our ongoing improvements. Thank you again for the opportunity to make this right. Warmest regards,
The 1-grid Team
The 1-grid Team