Do not use 1-Grid : their service is shocking

I have had the absolute worst experience with 1-Grid. I was looking for a host for my e-mail domain and I was directed to their website. I found their website really challenging to understand in terms of what I was buying versus what I wanted. So I signed up for them to host my email, only to discover that this package includes website hosting as well, which I had expressly not wanted (even saying so in my initial email to them). 1-Grid take an exceptionally long time to reply to emails. Be that as it may, eventually I got hold of someone who could assist me and he advised that I cancel my subscription and that they would refund me. The confirmation of refund being processed was sent to me on the 6th February 2026. Today, on the 5th March 2026, I have STILL NOT received a refund. When I query it I get told that they have payment runs on certain days and that they will escalate it. And if I don't follow it up, it seems like nothing gets done.

It is absolutely ridiculous that a client needs to wait a month and possibly more, for a refund - If a customer didn't pay their fees for a month, I am pretty certain 1-Grid would take action. So why does the same not apply ?