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Paula N
1 reviews | Active since Sept 2010
29 Jul 2025, 09:12
Do I need to find a host that is capable as 1-GRID clearly is not!
DevOps 1-grid, has denied from all on the one of my websites, how will I get the site up and running again as I cannot login, my client needs his site as he had purchases on the weekend on this site, when it was still working before DevOps 1-grid changed something to enable websites to be visible overseas. NOW they do not answer my questions about the site, they just keep repeating that it uses too much memory, (ALL OF A SUDDEN!!!) it was working on the weekend!
Do I need to find a host that is capable of managing a Managed VPS server???
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1-grid's replyOfficial
29 Jul 2025, 10:54Hi Paula,
Thank you for your feedback. We are truly sorry about your experiences with your website challenges on your VPS for one of your sites.
As a valued Pro customer, this is certainly not the experience we want you to have, and we have taken this seriously.
We have sent an urgent escalation request for our Pro Support Team to review and respond/reach out to address your concerns with you in relation to your most recent Support Ticket.
In the meantime, we can see that they have responded to your Support Request that was received yesterday morning, this morning, regarding the PHP version and server load for the site.
Kindly review their feedback, and do respond to indicate any additional assistance. Rest assured, the Support Requests have been flagged as high priority, and they should provide follow-ups as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with your website challenges on your VPS for one of your sites.
As a valued Pro customer, this is certainly not the experience we want you to have, and we have taken this seriously.
We have sent an urgent escalation request for our Pro Support Team to review and respond/reach out to address your concerns with you in relation to your most recent Support Ticket.
In the meantime, we can see that they have responded to your Support Request that was received yesterday morning, this morning, regarding the PHP version and server load for the site.
Kindly review their feedback, and do respond to indicate any additional assistance. Rest assured, the Support Requests have been flagged as high priority, and they should provide follow-ups as soon as possible.
Warmest Regards,
The 1-grid Team
1-grid's reply29 Jul 2025, 10:54
Official
Hi Paula,
Thank you for your feedback. We are truly sorry about your experiences with your website challenges on your VPS for one of your sites.
As a valued Pro customer, this is certainly not the experience we want you to have, and we have taken this seriously.
We have sent an urgent escalation request for our Pro Support Team to review and respond/reach out to address your concerns with you in relation to your most recent Support Ticket.
In the meantime, we can see that they have responded to your Support Request that was received yesterday morning, this morning, regarding the PHP version and server load for the site.
Kindly review their feedback, and do respond to indicate any additional assistance. Rest assured, the Support Requests have been flagged as high priority, and they should provide follow-ups as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with your website challenges on your VPS for one of your sites.
As a valued Pro customer, this is certainly not the experience we want you to have, and we have taken this seriously.
We have sent an urgent escalation request for our Pro Support Team to review and respond/reach out to address your concerns with you in relation to your most recent Support Ticket.
In the meantime, we can see that they have responded to your Support Request that was received yesterday morning, this morning, regarding the PHP version and server load for the site.
Kindly review their feedback, and do respond to indicate any additional assistance. Rest assured, the Support Requests have been flagged as high priority, and they should provide follow-ups as soon as possible.
Warmest Regards,
The 1-grid Team