DISGUSTING CUSTOMER SUPPORT

I am extremely disappointed with the service I’ve been receiving from 1-Grid. How do you lose your clients' emails, and even after a whole month of struggling to get them restored, there’s still no resolution?

To make matters worse, Zubanathi had the audacity to tell me, and I quote, "Can’t you fix it yourself?"—when it’s literally his job to assist! I have this recorded. Despite escalating the issue, managers and IT personnel have yet to get back to me. Our audit is on Monday, and without our records, we are facing a major fine.

Yet, 1-Grid doesn’t seem to care—except when it comes to expecting payment for their so-called service. I’m beyond frustrated. I’ve been on hold for 45 minutes, only for Richard to drop the call on me. What exactly do your employees go to work for?

My emails are still down, and the complete lack of accountability and professionalism from 1-Grid is absolutely unacceptable.