Deteriorating Customer Service

I don't know what happened to 1-grid. I have been a customer for 14 years, and I can tell you that the quality of people from their service desk has drastically dropped. I don't know what happened when they changed their name from Gridhost.

I received a horrible call from someone giving me instructions out of nowhere, and when I addressed her tone, saying that I was not feeling comfortable with the call as I was not sure who is it from. She rudely told me to check my phone and look at the name; I said it was just a number. There's no name, and she aggressively told me she would send an email as if she was doing me a favor.

I sent an email asking what this was about and if it was their agent, expressing how rude and impolite she was. They just responded by saying I owed them for my recent invoice, then explained the POPI act and security questions like I was an imbecile. Feeling completely insulted and disappointed by this service provider.