Debiting account even after cancellation!

Item: 1-grid
Rating: 1
Author: Morne M

I received an invoice for a renewal of a SSL certificate. I logged a ticket asking to please cancel this SSL certificate renewal, because I don't wish to renew the certificate I bought last year.

Upon reading my emails today, I see that a debit order of R 1500 was attempted to be debited from my account and that it failed, and now I was charged with R 50 for a failed debit order.

I'm really upset that I have asked for this service to be cancelled, because I don't want it to be renewed, and to find out that the invoice is STILL active and that I now have to pay a R 50 failed debit invoice, which I NEVER authorized 1-grid to debit in the first place.

Helpful (0)

Replies (2)

1-grid's replyOfficial

21 May 2019, 15:01

Good Afternoon Morne,

Please kindly note that we have tried to contact you telephonically to discuss the issue. The service and invoice have both been cancelled and there will be no further charges.

We have sent you an email with further details around the matter. You are welcome to respond with any questions or queries you may have.

Please accept our apologies for the inconvenience caused and the negative service experience you have had.

Sincerely,
Elsa

1-grid's reply21 May 2019, 15:01

Official

Morne M's updateReviewer Update

21 May 2019, 21:03

Good day Elsa,

Thank you for getting back to me. The issue has been resolved and both invoices have been cancelled successfully.

Thank you for the positive feedback and response on the matter. It is really appreciated.

Morne M's update21 May 2019, 21:03

Reviewer Update