ZV
Ziyaad V
1 reviews | Active since Oct 2011
27 Aug 2025, 08:50
Complete absence of technical capability.
A simple migration from 1 package to another has taken more than 3 weeks. The website still does not work correctly and more importantly the emails are still not working! For the last 2 days there is just escalation after escalation but nothing is being fixed!!!!! Really pathetic service from the technical team for his poor excuse of a company!
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1-grid's replyOfficial
27 Aug 2025, 16:05 Hi Ziyaad,
Thank you again for sharing your experience with us. We're truly sorry about the impact this has had on you, your business, and those of your clients.
Please know that your case has already been escalated to our Technical Team, who diligently worked on getting a resolution. They have provided an update, and our Team will follow up with you as soon as possible with the feedback we have received.
We also want to reassure you that your feedback is being taken seriously, and our goal is to ensure that we resolve issues promptly in the future.
Warmest Regards,
The 1-grid Team
Thank you again for sharing your experience with us. We're truly sorry about the impact this has had on you, your business, and those of your clients.
Please know that your case has already been escalated to our Technical Team, who diligently worked on getting a resolution. They have provided an update, and our Team will follow up with you as soon as possible with the feedback we have received.
We also want to reassure you that your feedback is being taken seriously, and our goal is to ensure that we resolve issues promptly in the future.
Warmest Regards,
The 1-grid Team
1-grid's reply27 Aug 2025, 16:05
Official
Hi Ziyaad,
Thank you again for sharing your experience with us. We're truly sorry about the impact this has had on you, your business, and those of your clients.
Please know that your case has already been escalated to our Technical Team, who diligently worked on getting a resolution. They have provided an update, and our Team will follow up with you as soon as possible with the feedback we have received.
We also want to reassure you that your feedback is being taken seriously, and our goal is to ensure that we resolve issues promptly in the future.
Warmest Regards,
The 1-grid Team
Thank you again for sharing your experience with us. We're truly sorry about the impact this has had on you, your business, and those of your clients.
Please know that your case has already been escalated to our Technical Team, who diligently worked on getting a resolution. They have provided an update, and our Team will follow up with you as soon as possible with the feedback we have received.
We also want to reassure you that your feedback is being taken seriously, and our goal is to ensure that we resolve issues promptly in the future.
Warmest Regards,
The 1-grid Team