1 reviews | Active since Oct 2012
Clueless
1-grid (Gridhost) took over the hosting of your email server (by no action of mine) from Webafrica. Since the weekend we have had client call us that our emails are returning undelivered and that the message says that the domain does not exist.
I phoned 1-grid and they informed me that the domain has been suspended due to expiry ant that I need to contact the company hosting the domain. They informed me that this was DiaMatrix. Speaking to DiaMatrix they confirmed that they were in fact hosting the domain for one of their clients - Serve-Hosting. I then try to reach Serve-Hosting only to find out that they were taken over by Gridhost (1-grid).
After hour long call and being on hold to 45min at a time, promises of calling back and then a guarantee that the domain would be active in a hour - one day later and I'm on hold again and being promised to be called back. In the meantime we are losing customers, we have no website when you google our company and we have no email access.
Thank you for taking the time to bring this matter to our attention. Our domains team has investigated the issue and has been in contact with you today. We have confirmed with you that the domain is now live and has been renewed.
We appreciate your feedback and we apologise for any inconvenience this has caused.
Sincerely,
Elsa
Best regards,
Thank you for taking the time to bring this matter to our attention. Our domains team has investigated the issue and has been in contact with you today. We have confirmed with you that the domain is now live and has been renewed.
We appreciate your feedback and we apologise for any inconvenience this has caused.
Sincerely,
Elsa
Best regards,
We would greatly appreciate it if you could send us feedback. This helps us to improve the service we offer.
Since our last interaction, we hope that you have had an improved service experience with our team.
We trust that the issue you have brought to our attention in this review has been resolved. Should you have any question or queries regarding this, please feel free to contact us.
If you feel that we have improved on our service offering, we would really appreciate it if you would kindly consider rating us again.
We appreciate your support.
Sincerely,
Elsa
Best regards,
We would greatly appreciate it if you could send us feedback. This helps us to improve the service we offer.
Since our last interaction, we hope that you have had an improved service experience with our team.
We trust that the issue you have brought to our attention in this review has been resolved. Should you have any question or queries regarding this, please feel free to contact us.
If you feel that we have improved on our service offering, we would really appreciate it if you would kindly consider rating us again.
We appreciate your support.
Sincerely,
Elsa
Best regards,
1-grid took our money with a debit order
Our website and e-mails are down
I phoned 1-grid and the agent (Danielle Bailey) informed me that the hosting was transferred away to DiaMatrix.
I phoned DiaMatrix who informed me that the hosting was with Serve-Hosting.
Trying to contact Serve-Hosting, where I'm redirected to 1-grid...
Losing business again, and especially now we can really afford it...
Your company and staff are useless!
1-grid took our money with a debit order
Our website and e-mails are down
I phoned 1-grid and the agent (Danielle Bailey) informed me that the hosting was transferred away to DiaMatrix.
I phoned DiaMatrix who informed me that the hosting was with Serve-Hosting.
Trying to contact Serve-Hosting, where I'm redirected to 1-grid...
Losing business again, and especially now we can really afford it...
Your company and staff are useless!