Charging closed account
I have cancelled all products and closed my account, and email them to confirm account closure on 9 May 2018. They responded positively, saying my account is closed.
Today, 29 Jan 2019, more than 9 months ago, they are still submitting charges to my credit card for domains.
Pathetic, ************* and down right ***********, or perhaps ********? Thinking of going directly to Visa and submitting a complaint against them.
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1-grid's replyOfficial
29 Jan 2019, 14:02Good Afternoon Gustav,
Please accept our humble apologies for the poor experience you’re having with us.
These issues have been escalated to our Billing and Support managers as a priority, and we will keep regular contact until it is resolved to your satisfaction.
We thank you for your feedback.
We commit to offering you a better service experience in the future.
Sincerely,
1-grid
Please accept our humble apologies for the poor experience you’re having with us.
These issues have been escalated to our Billing and Support managers as a priority, and we will keep regular contact until it is resolved to your satisfaction.
We thank you for your feedback.
We commit to offering you a better service experience in the future.
Sincerely,
1-grid
Best regards,
1-grid's reply29 Jan 2019, 14:02
Official
Good Afternoon Gustav,
Please accept our humble apologies for the poor experience you’re having with us.
These issues have been escalated to our Billing and Support managers as a priority, and we will keep regular contact until it is resolved to your satisfaction.
We thank you for your feedback.
We commit to offering you a better service experience in the future.
Sincerely,
1-grid
Please accept our humble apologies for the poor experience you’re having with us.
These issues have been escalated to our Billing and Support managers as a priority, and we will keep regular contact until it is resolved to your satisfaction.
We thank you for your feedback.
We commit to offering you a better service experience in the future.
Sincerely,
1-grid
Best regards,