Cannot send email to gmail customers

Item: 1-grid
Rating: 1
Author: Adrian M

#*** been with 1-grid for over 20 years. today they got on my ****. logged a ticket to get help on blocked email to mail customers and have been spinning around with a service agent too lazy to do any work but just close tickets.

Helpful (0)

Replies (5)

1-grid's replyOfficial

08 Jan 2026, 15:44

Hi Adrian,We’re sorry to hear that your issue was not resolved timeously.Thank you for reaching out.We’ve arranged for a senior member of our support team to reach out to you shortly. Kind regards,The 1-grid Team

1-grid's reply08 Jan 2026, 15:44

Official

Adrian M's updateReviewer Update

08 Jan 2026, 15:49

Thanks. Been in contact and they checking. Thanks.

Adrian M's update08 Jan 2026, 15:49

Reviewer Update

Thanks. Been in contact and they checking. Thanks.

1-grid's replyOfficial

08 Jan 2026, 15:51

Once again, thanks for the feedback and apologies for the delay.
Our team has set a follow up call and will reach out to you as soon as the investigation has been completed.

1-grid's reply08 Jan 2026, 15:51

Official

Once again, thanks for the feedback and apologies for the delay.
Our team has set a follow up call and will reach out to you as soon as the investigation has been completed.

Adrian M's updateReviewer Update

08 Jan 2026, 16:05

Thanks issue looks resolved . Any issues will revert. Please make your client authentication process easier. Dont want to be locked up in dealing with bots etc

Adrian M's update08 Jan 2026, 16:05

Reviewer Update

Thanks issue looks resolved . Any issues will revert. Please make your client authentication process easier. Dont want to be locked up in dealing with bots etc

1-grid's replyOfficial

08 Jan 2026, 16:18

Thanks for confirming, Adrian.
Your feedback regarding our authentication process has been noted and we appreciate it.
Please feel free to reach out if you need additional assistance.
Regards,
The 1-grid Team

1-grid's reply08 Jan 2026, 16:18

Official