RJvR
Rudolph Janse van Rensburg
1 reviews | Active since Apr 2016
27 Mar 2026, 10:57
Cancelled Package
Dear Sir/Madam,
This matter has not been resolved. Although the Package has been cancelled I still received and invoice. I need confirmation that this invoice has been cancelled. It has been 3 day's I cant get a response from ***
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Replies (1)
1-grid's replyOfficial
27 Mar 2026, 14:55Hi Rudolph,
Thank you for reaching out, and we’re really sorry for the frustration this has caused, especially given your recent experience with us.
We can confirm that our Team has responded and the invoice was cancelled on 25 March 2026, as required. It is noted that the timing between the invoice generation and the cancellation may have caused additional concern, but we can assure you that the invoice has been cancelled.
Please check your inbox for the update, and if anything is unclear or still needs attention, we’re here to help.
Thank you for your patience while we worked to provide clarity on this for you.
Kind regards,
The 1-grid Team
Thank you for reaching out, and we’re really sorry for the frustration this has caused, especially given your recent experience with us.
We can confirm that our Team has responded and the invoice was cancelled on 25 March 2026, as required. It is noted that the timing between the invoice generation and the cancellation may have caused additional concern, but we can assure you that the invoice has been cancelled.
Please check your inbox for the update, and if anything is unclear or still needs attention, we’re here to help.
Thank you for your patience while we worked to provide clarity on this for you.
Kind regards,
The 1-grid Team
Best regards,
1-grid's reply27 Mar 2026, 14:55
Official
Hi Rudolph,
Thank you for reaching out, and we’re really sorry for the frustration this has caused, especially given your recent experience with us.
We can confirm that our Team has responded and the invoice was cancelled on 25 March 2026, as required. It is noted that the timing between the invoice generation and the cancellation may have caused additional concern, but we can assure you that the invoice has been cancelled.
Please check your inbox for the update, and if anything is unclear or still needs attention, we’re here to help.
Thank you for your patience while we worked to provide clarity on this for you.
Kind regards,
The 1-grid Team
Thank you for reaching out, and we’re really sorry for the frustration this has caused, especially given your recent experience with us.
We can confirm that our Team has responded and the invoice was cancelled on 25 March 2026, as required. It is noted that the timing between the invoice generation and the cancellation may have caused additional concern, but we can assure you that the invoice has been cancelled.
Please check your inbox for the update, and if anything is unclear or still needs attention, we’re here to help.
Thank you for your patience while we worked to provide clarity on this for you.
Kind regards,
The 1-grid Team
Best regards,