LS
Lynette S
1 reviews | Active since Mar 2013
15 Oct 2024, 10:34
Call centre long waiting period for support. Dismissive response on email ticket
I have called 3 times for support on my vps. On all 3 tries I have been on hold for more than 30mins. When I log a ticket via email, the responses are cery poor like there is no understanding of the issue. When I try to get assistance via live chat, they gave me a dismissive response and said I should contact my isp. While the issue is on the server. Very poor service
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
15 Oct 2024, 10:46Hi Lynette,
Thank you for bringing this to our urgent attention. We're really sorry that you have not received the support required, and can understand the frustration that you are experiencing. We take these matters very seriously.
Please know that it has been escalated, and our Team is attending to this as a priority, and will further respond to your Support Ticket as soon as possible.
We will also connect with you directly via email for more information.
Warmest regards,
Natalie from the 1-grid Team
Thank you for bringing this to our urgent attention. We're really sorry that you have not received the support required, and can understand the frustration that you are experiencing. We take these matters very seriously.
Please know that it has been escalated, and our Team is attending to this as a priority, and will further respond to your Support Ticket as soon as possible.
We will also connect with you directly via email for more information.
Warmest regards,
Natalie from the 1-grid Team
1-grid's reply15 Oct 2024, 10:46
Official
Hi Lynette,
Thank you for bringing this to our urgent attention. We're really sorry that you have not received the support required, and can understand the frustration that you are experiencing. We take these matters very seriously.
Please know that it has been escalated, and our Team is attending to this as a priority, and will further respond to your Support Ticket as soon as possible.
We will also connect with you directly via email for more information.
Warmest regards,
Natalie from the 1-grid Team
Thank you for bringing this to our urgent attention. We're really sorry that you have not received the support required, and can understand the frustration that you are experiencing. We take these matters very seriously.
Please know that it has been escalated, and our Team is attending to this as a priority, and will further respond to your Support Ticket as soon as possible.
We will also connect with you directly via email for more information.
Warmest regards,
Natalie from the 1-grid Team
LS
Lynette S's updateReviewer Update
15 Oct 2024, 11:01Natalie, you don’t even have my details but you are telling me that you have escalated the matter. Which matter have you escalated??
This is pathetic because it affects functions on my website and this affects my income. Because the website is for a business.
This is pathetic because it affects functions on my website and this affects my income. Because the website is for a business.
LS
Lynette S's update15 Oct 2024, 11:01
Reviewer Update
Natalie, you don’t even have my details but you are telling me that you have escalated the matter. Which matter have you escalated??
This is pathetic because it affects functions on my website and this affects my income. Because the website is for a business.
This is pathetic because it affects functions on my website and this affects my income. Because the website is for a business.
1-grid's replyOfficial
15 Oct 2024, 11:05Hi Lynette,
We have been able to locate your account, and current Support Ticket logged with us, using the details that have been provided here on your review, that is viewable to us.
This has allowed us to get to your query faster, and please know that we will always reach out if we have any trouble locating your details.
I have emailed you directly to discuss any details with you further.
Warmest regards,
Natalie
We have been able to locate your account, and current Support Ticket logged with us, using the details that have been provided here on your review, that is viewable to us.
This has allowed us to get to your query faster, and please know that we will always reach out if we have any trouble locating your details.
I have emailed you directly to discuss any details with you further.
Warmest regards,
Natalie
1-grid's reply15 Oct 2024, 11:05
Official
Hi Lynette,
We have been able to locate your account, and current Support Ticket logged with us, using the details that have been provided here on your review, that is viewable to us.
This has allowed us to get to your query faster, and please know that we will always reach out if we have any trouble locating your details.
I have emailed you directly to discuss any details with you further.
Warmest regards,
Natalie
We have been able to locate your account, and current Support Ticket logged with us, using the details that have been provided here on your review, that is viewable to us.
This has allowed us to get to your query faster, and please know that we will always reach out if we have any trouble locating your details.
I have emailed you directly to discuss any details with you further.
Warmest regards,
Natalie