Billed after service cancellation

Hello

I think it is quite unfair that you bill somebody even after they cancel services. I have multiple websites hosted with 1-grid. I requested that one of them be cancelled in July yet i see now that i am still being billed for it. and i have been paying for it since july even though i requested that all services be cancelled. I did not sign a contract when registering that domain so my services should have been cancelled on request. Ticket number logged for my request is 504174