Beware: 1-GRID's Lack of Accountability and Support Will Cost You

I am compelled to share my deeply disappointing experience with 1-GRID, which has left me shocked and dismayed by their approach to handling critical issues. On November 1st, my team launched a new website for parentinghub.co.za. By November 4th, I reported persistent 502 errors and followed up with a call to ensure swift resolution. I was told the issue was related to the CDN, and IPs would be whitelisted to fix the problem. I was promised a follow-up call to confirm the website's stability—this never happened.

On November 5th, after discovering that the issue persisted, I called again at 10 a.m. The support team's response was a dismissive repeat of the previous day's assurances without verifying the website status. I insisted on feedback within an hour and was assured of a call, which once again did not occur. To my dismay, at 12:30 p.m., an old backup of the site was pushed live without notification or my consent. I spent hours trying to get through to the PRO support line with no success. The irony? I called from another device while my first call sat in queue, and it was answered within a minute. This speaks volumes about their queue management and prioritization.

When I finally managed to speak to a representative, they were unaware that an old backup had been restored until I pointed it out, suggesting they clear their cache. To be told that I should have a backup ready, while they denied any prior action to push the old site live, was both infuriating and unprofessional.

Throughout this ordeal, my emails went unanswered, calls were not returned, and promises were broken. Even after a late call confirming the correct backup would be restored, I received no further updates. By morning, my husband managed to restore the new site independently, and we are now handling backups ourselves to avoid further damage.

The most disturbing part is that, despite the severity of their mishandling, 1-GRID has failed to follow up with me, take accountability, or provide an incident report explaining their actions. Their negligence has caused significant income loss, stress, and damage to my business reputation. I paid premium fees for service and support, only to be met with careless mistakes and empty promises.

I cannot in good conscience recommend 1-GRID to anyone seeking reliable hosting or support. Their lack of professionalism and accountability during this crisis has left me with no trust in their services. If you value your business and peace of mind, look elsewhere.