Be Afraid, Be Very Afraid.

I would have preferred not giving a star at all, but unfortunately, that option doesn't exist.

One day, in a galaxy far, far away, WebAfrica started as a hosting company, and they were actually pretty decent, most of the times. Then the name change to 1-grid and gradually the service changed as well - for the worse.

They close support tickets without attending to them, or only partially attending to them; and I'm not referring to once-off incidents here.

Their default response time in the last while has been Days, and then the standard line: "Apologies for the delay in getting the relevant feedback to you".

Regularly receiving messages such as "we will phone you in the morning", but they omit to state which morning, or month, or whatever timeframe they are working on, because the next thing you notice, the support ticket is closed without resolve or a phone call.

I sold a business and asked that they move that domain's hosting package's billing to the new owners, which they did. Unfortunately for me they thought it to be a good idea to carry on billing me as well; for Months.

Incorrect billing happens in many disguises, from charging R499 for a R99 service; to "accidentally" invoicing 2015 invoices in 2020; to not responding to cancellation requests in the month that it is requested and thus being billed another month. Look, let's be honest - they are not Always slow. In fact, they are exceptionally quick at asking for a good referral. Sometimes long before the issue is even resolved. But the best is when they asked me to write a Review of the service I received, when they promptly sorted out a New request I logged, to sort out stuff which had not been attended to for months!

Perhaps there are clients with a good experience from 1-grid, but I have absolutely had enough.