HP
Heather P
1 reviews | Active since Mar 2017
26 Jan 2021, 15:28
Bad support service 1-Grid
Should get 0 stars. No support from their team! They forget to bill something and then send 7 months of invoices in one go. Support tickets outstanding for 10 days. Can’t get hold of a human to resolve the issues. Was not my choice of service provider. If you are with WebAfrica then you get 1-Grid. I cancelled and then WebAfrica convinced me to stay even though they can’t help me with the poor service from their hosting co.
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Replies (2)
1-grid's replyOfficial
26 Jan 2021, 16:02Hi Heather,
We are sorry to see that you had a poor experience with us, I am arranging for one of my billing seniors to contact you as soon as possible to assist in resolving your query.
Regards
Tash
We are sorry to see that you had a poor experience with us, I am arranging for one of my billing seniors to contact you as soon as possible to assist in resolving your query.
Regards
Tash
Best regards,
1-grid's reply26 Jan 2021, 16:02
Official
Hi Heather,
We are sorry to see that you had a poor experience with us, I am arranging for one of my billing seniors to contact you as soon as possible to assist in resolving your query.
Regards
Tash
We are sorry to see that you had a poor experience with us, I am arranging for one of my billing seniors to contact you as soon as possible to assist in resolving your query.
Regards
Tash
Best regards,
HP
Heather P's updateReviewer Update
04 Feb 2021, 17:52Hello 1-Grid,
Thank you for asking a senior billing consultant to call me. We sorted the billing issue. My email issue has not been resolved. The platform was changed and I see my emails in the Smarter Mail platform on 1-Grid site but emails don't download onto my devices. 4 calls later. No-one has assisted. "oh, you work on Mac, I will come back to you", and that's the last I hear from them. I type a ticket and they get closed without being resolved.
I've read all info I can on 1-Grid's Knowledge base - and there is nothing that resolves my issue.
A person from 1-Grid called me about 30 minutes ago and said "you work on mac... and the phone goes dead! No-one has called me back.
I don't want my emails stored on your Smarter Mail platform. I want them on my desktop, and yes it's Mac. It worked before so I am sure it will work again. 4-days have passed without 1-Grid resolving the issue.
Thank you for asking a senior billing consultant to call me. We sorted the billing issue. My email issue has not been resolved. The platform was changed and I see my emails in the Smarter Mail platform on 1-Grid site but emails don't download onto my devices. 4 calls later. No-one has assisted. "oh, you work on Mac, I will come back to you", and that's the last I hear from them. I type a ticket and they get closed without being resolved.
I've read all info I can on 1-Grid's Knowledge base - and there is nothing that resolves my issue.
A person from 1-Grid called me about 30 minutes ago and said "you work on mac... and the phone goes dead! No-one has called me back.
I don't want my emails stored on your Smarter Mail platform. I want them on my desktop, and yes it's Mac. It worked before so I am sure it will work again. 4-days have passed without 1-Grid resolving the issue.
HP
Heather P's update04 Feb 2021, 17:52
Reviewer Update
Hello 1-Grid,
Thank you for asking a senior billing consultant to call me. We sorted the billing issue. My email issue has not been resolved. The platform was changed and I see my emails in the Smarter Mail platform on 1-Grid site but emails don't download onto my devices. 4 calls later. No-one has assisted. "oh, you work on Mac, I will come back to you", and that's the last I hear from them. I type a ticket and they get closed without being resolved.
I've read all info I can on 1-Grid's Knowledge base - and there is nothing that resolves my issue.
A person from 1-Grid called me about 30 minutes ago and said "you work on mac... and the phone goes dead! No-one has called me back.
I don't want my emails stored on your Smarter Mail platform. I want them on my desktop, and yes it's Mac. It worked before so I am sure it will work again. 4-days have passed without 1-Grid resolving the issue.
Thank you for asking a senior billing consultant to call me. We sorted the billing issue. My email issue has not been resolved. The platform was changed and I see my emails in the Smarter Mail platform on 1-Grid site but emails don't download onto my devices. 4 calls later. No-one has assisted. "oh, you work on Mac, I will come back to you", and that's the last I hear from them. I type a ticket and they get closed without being resolved.
I've read all info I can on 1-Grid's Knowledge base - and there is nothing that resolves my issue.
A person from 1-Grid called me about 30 minutes ago and said "you work on mac... and the phone goes dead! No-one has called me back.
I don't want my emails stored on your Smarter Mail platform. I want them on my desktop, and yes it's Mac. It worked before so I am sure it will work again. 4-days have passed without 1-Grid resolving the issue.