Bad Service, Bad Support just Bad Overall

Avoid 1-Grid (aka Gridhost) previously Web Africa at all costs. Here's why:

1. Be prepared to wait 2-4 days for responses (or no response at all) on support tickets. Even on matters as serious as servers/websites that are down.

2. Be prepared to spend up to a year to resolve billing issues. I'm still being billed for stuff I cancelled in March 2018, requested again in August. I've also had wrongful once-off deductions via debit order of +R9000, which takes countless phone calls and weeks to correct.

3. Be prepared that your website/s will be hacked on 1-Grid's shared servers on a regular basis. There was another major hacking incident (probably server wide) in December 2018. I've been removing malicious scripts from my websites since then. A server wide hacking incident occurs roughly every 12-24 months.

4. Slow server performance, regular downtimes, coupled with regular hacking incidents have negatively affected my companies' position on Google in such a way that I have lost thousands upon thousands of rands.

I've been bottling up these feelings, never even thought about reporting it on Hello Peter, but it seems 1-Grid responds faster on Hello Peter complaints than complaints logged on their own support platform. An incorrect invoice for a service I cancelled in March last year, that was supposedly fixed last month, and appearing on my invoice again today, was the last straw.

PS: I have evidence to support every statement I made above.