TJ
Trevor J
1 reviews | Active since Aug 2019
12 Nov 2024, 11:57
bad service
Look they not pleasant to deal with if you got a problem you open a ticket get sloppy mail back the a copy and paste info really considering changing and this is not the first time. I got a mail from a Tjiunotjina Mureti he respond with one copy and paste response. sent 3 mails after that hasn't even bothered to answer can't phone them no numbers move on
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Replies (3)0
Replies (3)
1-grid's replyOfficial
12 Nov 2024, 13:27Hi Trevor,
We're really sorry to hear about your experience, and apologise for the frustration this has caused.
We appreciate your feedback, and have escalated a request to our Support Team to reach out to you as soon as possible to discuss this further, and to address your concerns raised in your Support Ticket with us.
Warmest regards,
Natalie from the 1-grid Team
We're really sorry to hear about your experience, and apologise for the frustration this has caused.
We appreciate your feedback, and have escalated a request to our Support Team to reach out to you as soon as possible to discuss this further, and to address your concerns raised in your Support Ticket with us.
Warmest regards,
Natalie from the 1-grid Team
1-grid's reply12 Nov 2024, 13:27
Official
Hi Trevor,
We're really sorry to hear about your experience, and apologise for the frustration this has caused.
We appreciate your feedback, and have escalated a request to our Support Team to reach out to you as soon as possible to discuss this further, and to address your concerns raised in your Support Ticket with us.
Warmest regards,
Natalie from the 1-grid Team
We're really sorry to hear about your experience, and apologise for the frustration this has caused.
We appreciate your feedback, and have escalated a request to our Support Team to reach out to you as soon as possible to discuss this further, and to address your concerns raised in your Support Ticket with us.
Warmest regards,
Natalie from the 1-grid Team
TJ
Trevor J's updateReviewer Update
13 Nov 2024, 10:36Booked a call today for 9h45 still waiting
TJ
Trevor J's update13 Nov 2024, 10:36
Reviewer Update
Booked a call today for 9h45 still waiting
1-grid's replyOfficial
13 Nov 2024, 10:47Hi Trevor,
Thank you kindly for your feedback.
We're really sorry to hear about this. We've escalated a follow-up request for you to be contacted as soon as possible.
Warmest regards,
Natalie
Thank you kindly for your feedback.
We're really sorry to hear about this. We've escalated a follow-up request for you to be contacted as soon as possible.
Warmest regards,
Natalie
1-grid's reply13 Nov 2024, 10:47
Official
Hi Trevor,
Thank you kindly for your feedback.
We're really sorry to hear about this. We've escalated a follow-up request for you to be contacted as soon as possible.
Warmest regards,
Natalie
Thank you kindly for your feedback.
We're really sorry to hear about this. We've escalated a follow-up request for you to be contacted as soon as possible.
Warmest regards,
Natalie