SD
Siphiwo D
1 reviews | Active since Jun 2021
12 Sept 2025, 12:08
Bad deteriorating Service.
They do not reply to tickets, their online chat is left unattended for hours. they say the issues are escalated then a week passes with the issues not being resolved.
Overall, the service sucks. it was better when the company was still gridhost. recently the customer service and turn around times have become worse.
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1-grid's replyOfficial
13 Sept 2025, 08:36Hi Siphiwo, We’re truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We completely understand how critical reliable email services and support are, and regret that your experience has not met expectations.
We've escalated a request to our Hosting and Advanced Technical Support Teams to review and reach out to you to assist you further. A member of our Team will be in contact with you. We value your feedback, would like to assist, and want to turn this around for you.
Warmest regards, The 1-grid Team *** | *** | https://1grid.co.za/knowledge/
We've escalated a request to our Hosting and Advanced Technical Support Teams to review and reach out to you to assist you further. A member of our Team will be in contact with you. We value your feedback, would like to assist, and want to turn this around for you.
Warmest regards, The 1-grid Team *** | *** | https://1grid.co.za/knowledge/
Best regards,
1-grid's reply13 Sept 2025, 08:36
Official
Hi Siphiwo, We’re truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We completely understand how critical reliable email services and support are, and regret that your experience has not met expectations.
We've escalated a request to our Hosting and Advanced Technical Support Teams to review and reach out to you to assist you further. A member of our Team will be in contact with you. We value your feedback, would like to assist, and want to turn this around for you.
Warmest regards, The 1-grid Team *** | *** | https://1grid.co.za/knowledge/
We've escalated a request to our Hosting and Advanced Technical Support Teams to review and reach out to you to assist you further. A member of our Team will be in contact with you. We value your feedback, would like to assist, and want to turn this around for you.
Warmest regards, The 1-grid Team *** | *** | https://1grid.co.za/knowledge/
Best regards,