PS
Paul S
1 reviews | Active since Jun 2012
15 Jul 2020, 20:30
Bad customer service
They take forever to answer a ticket and when they answer after 3 days they give an answer that does not answer the question. Then it takes another 3 days. They close the ticket to show that they completed it but they never do. BAD SERVICE.
Helpful (0)
Replies (2)0
Replies (2)
1-grid's replyOfficial
16 Jul 2020, 08:20Good Morning Paul,
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our support team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID along with the ticket number you previously logged - I will escalate this to my team to investigate for you.
Sincerely,
Tara
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our support team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID along with the ticket number you previously logged - I will escalate this to my team to investigate for you.
Sincerely,
Tara
1-grid's reply16 Jul 2020, 08:20
Official
Good Morning Paul,
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our support team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID along with the ticket number you previously logged - I will escalate this to my team to investigate for you.
Sincerely,
Tara
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our support team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID along with the ticket number you previously logged - I will escalate this to my team to investigate for you.
Sincerely,
Tara
PS
Paul S's updateReviewer Update
16 Jul 2020, 08:31Hi Tara, where can I send it to, don't want to type my user id here. The last ticket is #845902, I am trying to move a domain and have an invoice of R0 to do it and don't have an option to pay it but it still shows that it is outstanding. Because of this the domain didi not transfer yet. The replay from Gridhost is that I can not register an account that someone owns. I am not registering by transferring so getting a response like that after 3 days and now I have to wait probably for another 3 days and in the meanwhile my client wants to know when this will be completed.
The second ticket is #833472, client is not receiving emails from 2 domains and you have whitelisted the domains but they are still not getting the mails, this has been more than 2 weeks and client id losing business because of this. I need this sorted very urgent
The second ticket is #833472, client is not receiving emails from 2 domains and you have whitelisted the domains but they are still not getting the mails, this has been more than 2 weeks and client id losing business because of this. I need this sorted very urgent
PS
Paul S's update16 Jul 2020, 08:31
Reviewer Update
Hi Tara, where can I send it to, don't want to type my user id here. The last ticket is #845902, I am trying to move a domain and have an invoice of R0 to do it and don't have an option to pay it but it still shows that it is outstanding. Because of this the domain didi not transfer yet. The replay from Gridhost is that I can not register an account that someone owns. I am not registering by transferring so getting a response like that after 3 days and now I have to wait probably for another 3 days and in the meanwhile my client wants to know when this will be completed.
The second ticket is #833472, client is not receiving emails from 2 domains and you have whitelisted the domains but they are still not getting the mails, this has been more than 2 weeks and client id losing business because of this. I need this sorted very urgent
The second ticket is #833472, client is not receiving emails from 2 domains and you have whitelisted the domains but they are still not getting the mails, this has been more than 2 weeks and client id losing business because of this. I need this sorted very urgent