TD
Thyann D
1 reviews | Active since Jul 2021
26 Dec 2025, 23:25
Bad after sales / support on active services
Support answers generic answers and not checking your current active services. Wants to sell more instead of resolving your issue or query. After sales or support is nonexistent.
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Replies (1)
1-grid's replyOfficial
29 Dec 2025, 11:03 Hi Thyann, We’re really sorry to hear about your experience and the delay in getting this matter resolved.Thank you for sharing your concerns, it gives us the chance to learn and improve.
We see that our support team has already reached out to you and your issue has been escalated to our Tech team for resolution.
We will reach out to you again shortly with an update.Kind regards,
The 1-grid Team
We see that our support team has already reached out to you and your issue has been escalated to our Tech team for resolution.
We will reach out to you again shortly with an update.Kind regards,
The 1-grid Team
1-grid's reply29 Dec 2025, 11:03
Official
Hi Thyann, We’re really sorry to hear about your experience and the delay in getting this matter resolved.Thank you for sharing your concerns, it gives us the chance to learn and improve.
We see that our support team has already reached out to you and your issue has been escalated to our Tech team for resolution.
We will reach out to you again shortly with an update.Kind regards,
The 1-grid Team
We see that our support team has already reached out to you and your issue has been escalated to our Tech team for resolution.
We will reach out to you again shortly with an update.Kind regards,
The 1-grid Team