1 reviews | Active since Nov 2023
Avoid 1-Grid – Unreliable Hosting and No Support
I strongly advise against using 1-Grid for hosting services, especially if you're running a business or managing client accounts. I’ve had repeated issues over several months — from email deliverability problems and constant firewall filtering to completely unexplained downtime.
This week was the final straw: their mail servers have been down for over 24 hours with no working support channels and no clear communication. My clients’ businesses were directly impacted.
Despite numerous support tickets and escalation attempts, I received no real resolution or accountability. Their advertised 24/7 support is simply not true — I couldn't get hold of a single person for hours, and their live chat doesn’t connect you with a human agent when you need it most.
If you value uptime, professional service, and basic reliability, do not use 1-Grid. I’ve since started the process of moving all accounts to a dedicated server with a more reputable provider — and I wish I’d done it sooner.
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing, and our support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We'd really like to investigate these concerns further and to assist you.
Our Support Team responded to your recent Support Ticket at 2:03 p.m. yesterday to request some additional information so that they could continue their investigation and assist you; however, we have not yet received a response from you to allow us to proceed further, in relation to your Support Ticket as of yet.
We have however requested for our Support Team to please give you a call to discuss this further with you.
Please feel free to provide a suitable time for us to try and reach you, if this is preferred, and we will have our Support Team do so as soon as possible.
In the meantime, please keep an eye out for our response from yesterday.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing, and our support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We'd really like to investigate these concerns further and to assist you.
Our Support Team responded to your recent Support Ticket at 2:03 p.m. yesterday to request some additional information so that they could continue their investigation and assist you; however, we have not yet received a response from you to allow us to proceed further, in relation to your Support Ticket as of yet.
We have however requested for our Support Team to please give you a call to discuss this further with you.
Please feel free to provide a suitable time for us to try and reach you, if this is preferred, and we will have our Support Team do so as soon as possible.
In the meantime, please keep an eye out for our response from yesterday.
Warmest regards,
The 1-grid Team