PM
Pule M
1 reviews | Active since Dec 2024
27 Aug 2025, 14:48
Absolute worst service I've received in recent years.
Worst service... you could swear an ANC cadre has gotten a tender to run 1-grid. This company has zero respect for it's clients. An entire month without anything working. When I lodge my latest ticket out of the many I've already sent, they respond with an invoice for next month. Appaling, disgusting behaviour. This company used to be literally amongst the best in the country.
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Replies (1)
1-grid's replyOfficial
28 Aug 2025, 10:36Hi Pule,
Thank you for your feedback, and we're truly sorry to hear about the challenges you’ve faced. We value your relationship with us and regret any frustration caused.
We understand your concerns regarding reinstating your services, your websites not connecting, and receiving the latest invoice for your services. An escalation with our Support Team has indicated that we responded to your latest Support Ticket with a request for more information to assist further with your concerns.
They will continue to monitor your Support Ticket for more information so that they can promptly review and respond.
We take your feedback seriously and are committed to using it to improve both our communication and service delivery.
Warmest Regards,
The 1-grid Team
Thank you for your feedback, and we're truly sorry to hear about the challenges you’ve faced. We value your relationship with us and regret any frustration caused.
We understand your concerns regarding reinstating your services, your websites not connecting, and receiving the latest invoice for your services. An escalation with our Support Team has indicated that we responded to your latest Support Ticket with a request for more information to assist further with your concerns.
They will continue to monitor your Support Ticket for more information so that they can promptly review and respond.
We take your feedback seriously and are committed to using it to improve both our communication and service delivery.
Warmest Regards,
The 1-grid Team
1-grid's reply28 Aug 2025, 10:36
Official
Hi Pule,
Thank you for your feedback, and we're truly sorry to hear about the challenges you’ve faced. We value your relationship with us and regret any frustration caused.
We understand your concerns regarding reinstating your services, your websites not connecting, and receiving the latest invoice for your services. An escalation with our Support Team has indicated that we responded to your latest Support Ticket with a request for more information to assist further with your concerns.
They will continue to monitor your Support Ticket for more information so that they can promptly review and respond.
We take your feedback seriously and are committed to using it to improve both our communication and service delivery.
Warmest Regards,
The 1-grid Team
Thank you for your feedback, and we're truly sorry to hear about the challenges you’ve faced. We value your relationship with us and regret any frustration caused.
We understand your concerns regarding reinstating your services, your websites not connecting, and receiving the latest invoice for your services. An escalation with our Support Team has indicated that we responded to your latest Support Ticket with a request for more information to assist further with your concerns.
They will continue to monitor your Support Ticket for more information so that they can promptly review and respond.
We take your feedback seriously and are committed to using it to improve both our communication and service delivery.
Warmest Regards,
The 1-grid Team