NG
Nelson G
1 reviews | Active since Sept 2021
12 Mar 2026, 04:02
A VERY UNHAPPY CUSTOMER.
VERY POOR SUPPORT SERVICE RECEIVED. IT'S BEEN A FEW WEEKS THAT I HAVE BEEN TRYING TO GET HELP TO RESET MY PASSWORD. I WAS SENT A REQUEST TO APPROVE A TEMPORARY PASSWORD RESET WHICH I APPROVED, HOWEVER ANOTHER CUSTOMER'S PASSWORD WAS RESET AND WAS SENT TO ME. THIS IS SUCH UNPROFESSIONAL AND OTHER CUSTOMER'S ARE AT RISK BECAUSE NOW CAN HAVE ACCESS TO RESET ANOTHER CUSTOMER'S PASSWORD. I WOULD NOT APPRECIATE ANYBODY HAVING ACCESS TO MY EMAILS ON MY BUSINESS ACCOUNT.
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1-grid's replyOfficial
12 Mar 2026, 10:03Hi Nelson,
Thank you for reaching out and for providing us with your feedback.
We’re truly sorry about your ongoing experience, and we understand how concerning this situation must be.
We take matters like this very seriously and will conduct an internal review to understand the nature of what has happened.
In the meantime, we have escalated your details for further review by a Senior Support Team member. Once they have investigated the details related to your login details and password, they will contact you as soon as possible to provide feedback and assist with the next steps.
We appreciate the opportunity to work towards a resolution with you. We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
Thank you for reaching out and for providing us with your feedback.
We’re truly sorry about your ongoing experience, and we understand how concerning this situation must be.
We take matters like this very seriously and will conduct an internal review to understand the nature of what has happened.
In the meantime, we have escalated your details for further review by a Senior Support Team member. Once they have investigated the details related to your login details and password, they will contact you as soon as possible to provide feedback and assist with the next steps.
We appreciate the opportunity to work towards a resolution with you. We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
1-grid's reply12 Mar 2026, 10:03
Official
Hi Nelson,
Thank you for reaching out and for providing us with your feedback.
We’re truly sorry about your ongoing experience, and we understand how concerning this situation must be.
We take matters like this very seriously and will conduct an internal review to understand the nature of what has happened.
In the meantime, we have escalated your details for further review by a Senior Support Team member. Once they have investigated the details related to your login details and password, they will contact you as soon as possible to provide feedback and assist with the next steps.
We appreciate the opportunity to work towards a resolution with you. We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
Thank you for reaching out and for providing us with your feedback.
We’re truly sorry about your ongoing experience, and we understand how concerning this situation must be.
We take matters like this very seriously and will conduct an internal review to understand the nature of what has happened.
In the meantime, we have escalated your details for further review by a Senior Support Team member. Once they have investigated the details related to your login details and password, they will contact you as soon as possible to provide feedback and assist with the next steps.
We appreciate the opportunity to work towards a resolution with you. We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team