MM
Minesh M

1 reviews | Active since Feb 2018

31 Jul 2019, 16:42

A joke of a company

I have been with this company for a few years back when they were still under Web Africa and had no issues. Then all of a sudden, like some of the complaints here, I get a bill for R500 saying they have rescued my domain. My domain was created in December and was nowhere near expiring but they sent me a an email with a bill saying luckily they were able to rescue my domain.

I called and someone was supposed to get back to me regarding the domain after they also saw that the domain is only due for renewal in December. Nothing came of it.

This is a pathetic excuse of a company. When they were under webafrica, the service was way better. I have wasted over R100 in airtime over the last week just trying to get hold of someone to sort out my issue but nothing has happened. I have even emailed them but still no response.

If you are looking for a domain and hosting company in South Africa, please don't consider this company. They have become a joke and after reading some of the other complaints on here, I can see I am not the only one.

Pathetic company since separating from WebAfrica!

0
Replies (2)
1-grid
1-grid's reply02 Aug 2019, 13:14
Official
Good Day Minesh, 

Yola from our support team has now been in contact with you to discuss the details around your domain renewal and billing query. We would like to apologise for any inconvenience caused. Our billing team will be in contact with you until the issue has been resolved to your satisfaction. 

Thank you for taking the time to bring this matter to our attention. 

Sincerely,
Elsa 


MM
Minesh M's update07 Aug 2019, 11:40
Reviewer Update
I was contacted by 1-grid in good time after posting this and everything was resolved in a timely manner. Definitely appreciate the effort they put in to get my situation sorted out.