7 days wait to a point even their own systems threaten to close the ticket for inactivity.

I create a ticket with number #*** , I am a small business. I created an application which needs to interact with an API, 1-grid for some reason was failing to upload files and I changed the approach, but the new approach needs "allow_url_fopen" to be value "0", I submitted this ticket on the 1st of September 2026, I received receipt of the ticket, a few days later I got another email saying they will get back to me, I tried to call them on Thursday, waited 20min with no one picking up, waiting again, until I got an email saying they will close the ticket in 24 hours, a ticket THEY ARE REFUSING TO RESPOND TO MIND YOU.

1-Grid support is the worst I have ever had, I always have problems with this company!

I now chat to the bot, I'm still waiting for an agent to pick up and there is nothing, mind you this is a client facing application of a small company.

Do they hate small businesses or they simply do not care? I need to present tomorrow but they seem to refuse to respond to anything..