7 Days of Downtime on a R1,399 Plan – Absolute Business Sabotage

Item: 1-grid
Rating: 1
Author: Mamello M

I am absolutely appalled by the lack of service and technical incompetence at 1-GRID. I am currently paying R1,399 per month for a VPS Medium plan, expecting a professional, reliable environment for my business. Instead, my server has been completely down for 7 consecutive days.

What is even more insulting than the downtime is the complete lack of support. I have reached out multiple times, and despite my "strict" complaints and follow-ups, I have received zero meaningful assistance. My business has been at a total standstill for a week while 1-GRID continues to collect my monthly fee.

In 2026, leaving a client offline for a week without a resolution or even a proactive update is unheard of. This isn't just "bad service" - it is a total disregard for the livelihoods of their customers.

Advice to others: Do not trust 1-GRID with your hosting. They are quick to take your money but will abandon you the moment their infrastructure fails. I am now forced to migrate to a competent provider just to stay in business.

Zero stars if I could.

Helpful (0)

Replies (2)

1-grid's replyOfficial

31 Jan 2026, 07:46

Hi Mamello,

Please accept our apologies and be assured that we’re committed to getting this resolved as soon as possible.

We’ve arranged for a member of our support team to reach out to you shortly.

Kind regards,

The 1-grid Team

1-grid's reply31 Jan 2026, 07:46

Official

Hi Mamello,

Please accept our apologies and be assured that we’re committed to getting this resolved as soon as possible.

We’ve arranged for a member of our support team to reach out to you shortly.

Kind regards,

The 1-grid Team

Mamello M's updateReviewer Update

04 Feb 2026, 14:32

I do not accept this apology. A "commitment to resolve" is meaningless when my business has been offline for more than a week and your team is actively closing my cancellation tickets without a response.

Service Failure: You claim migration is complete, yet my server remains down. This is a total failure of the VPS Medium plan I am paying for.
Support Negligence: I have called daily. Every time I am connected, the call is "cut" and never returned. This is clearly a tactic to avoid addressing the issue.
Cancellation Refusal: I have formally requested cancellation. Closing that ticket without a response is a breach of my rights as a consumer.

This is my final notice: I have already initiated a dispute with ISPA. If my services are not restored OR my cancellation is not processed with a full refund, I will be escalating this to the National Consumer Commission (NCC) for a breach of the Consumer Protection Act.

Do not "reach out shortly." Fix the server or confirm the cancellation and refund immediately.

Mamello M's update04 Feb 2026, 14:32

Reviewer Update

Service Failure: You claim migration is complete, yet my server remains down. This is a total failure of the VPS Medium plan I am paying for.
Support Negligence: I have called daily. Every time I am connected, the call is "cut" and never returned. This is clearly a tactic to avoid addressing the issue.
Cancellation Refusal: I have formally requested cancellation. Closing that ticket without a response is a breach of my rights as a consumer.

Do not "reach out shortly." Fix the server or confirm the cancellation and refund immediately.