1Grid Support Is Stuck in the Telkom Era

1Grid takes me right back to the old Telkom days — when reporting a dial‑up or ADSL issue felt like a battle you could never win. I’ve just spent an hour on hold, stuck in position 2, only for the call to drop. I try again, and suddenly I’m pushed back to position 5 in the queue. This isn’t a once‑off experience either. I’ve logged ongoing complaints with their support team, yet nothing ever seems to improve. No uplift in service quality, no urgency, no accountability. For a company operating in 2026, this level of service is unacceptable. The support experience is frustrating, unreliable, and far below industry standards.