1Grid support
Back to square one. **** Support. I have been begging 1grid to resolve this issue for almost a year and finally sent them proof the issue is on their side and they still make me and my client wait!
Spoke to Lelo on Tuesday 30th July 2019 who promised to get back to me with answers and typical style, no response. He said it would take the department between 30minutes to 1 hour and then I would get a call.
Ticket Number 515405. I am pretty sure I will be back here tomorrow to complain again.
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Replies (3)0
Replies (3)
1-grid's replyOfficial
01 Aug 2019, 15:04Good Day Sachin,
Thank you for raising this matter with us. We appreciate your feedback.
Geffin from our support team has now been in contact with you to discuss the details around the matter. We trust the issue has now been resolved.
We apologise for any inconvenience caused.
Sincerely,
Elsa
Thank you for raising this matter with us. We appreciate your feedback.
Geffin from our support team has now been in contact with you to discuss the details around the matter. We trust the issue has now been resolved.
We apologise for any inconvenience caused.
Sincerely,
Elsa
Best regards,
1-grid's reply01 Aug 2019, 15:04
Official
Good Day Sachin,
Thank you for raising this matter with us. We appreciate your feedback.
Geffin from our support team has now been in contact with you to discuss the details around the matter. We trust the issue has now been resolved.
We apologise for any inconvenience caused.
Sincerely,
Elsa
Thank you for raising this matter with us. We appreciate your feedback.
Geffin from our support team has now been in contact with you to discuss the details around the matter. We trust the issue has now been resolved.
We apologise for any inconvenience caused.
Sincerely,
Elsa
Best regards,
's updateReviewer Update
02 Aug 2019, 15:32I logged another ticket, this time on Wednesday. No one got back to me on that issue. Sent another email yesterday. No response. Had to call and was **** to again, this time by a gentleman named richard. He said he would call me back in 20minutes. Hours has passed. My client been waiting since monday to have their issues resolved. Its friday today.. Ticket 518371. Their support email never works. You have to come here and type long stories before they contact u and resolve a problem.
's update02 Aug 2019, 15:32
Reviewer Update
I logged another ticket, this time on Wednesday. No one got back to me on that issue. Sent another email yesterday. No response. Had to call and was **** to again, this time by a gentleman named richard. He said he would call me back in 20minutes. Hours has passed. My client been waiting since monday to have their issues resolved. Its friday today.. Ticket 518371. Their support email never works. You have to come here and type long stories before they contact u and resolve a problem.
1-grid's replyOfficial
02 Aug 2019, 15:45Good Day Sachin,
Please note that we are urgently looking into the matter, as well as the reason for the delay.
Sincerely,
Elsa
Please note that we are urgently looking into the matter, as well as the reason for the delay.
Sincerely,
Elsa
Best regards,
1-grid's reply02 Aug 2019, 15:45
Official
Good Day Sachin,
Please note that we are urgently looking into the matter, as well as the reason for the delay.
Sincerely,
Elsa
Please note that we are urgently looking into the matter, as well as the reason for the delay.
Sincerely,
Elsa
Best regards,