1Grid Sales Transparency & Billing Concerns

I have been a loyal 1Grid customer for years and have always valued their dependable technical support. Unfortunately, my recent experience with their sales department has been deeply disappointing and has now forced me to escalate this publicly, which was never my intention.

After being advised by the 1Grid Sales Manager to upgrade to a larger server — at double the price of my current one — I was not informed of a critical detail: Only 5 domains would be migrated, and All additional domains (13 in my case) would be charged at R500 per hour, with no estimate of how long the migration would take or what the final cost could be.

This information was not disclosed during the sales conversation. Had this been communicated upfront, I would have made a fully informed decision.

To make matters worse: I emailed the sales manager five times with no response, I requested clarity and a follow-up call which never came,

And I am now being double billed — once for the old server (which has not been migrated) and once for the new server.

This is not the transparent, customer-centric service I have come to expect from 1Grid. It is unfortunate that the actions of one sales representative — with incomplete disclosure and no accountability — have tarnished an otherwise positive support experience.

I urgently request that 1Grid:

Addresses the non-disclosure of migration costs during the sales process, Reverses any double-billing, Provides clarity on the additional estimation never disclosed,

And ensures that customers are given all relevant information before being upsold into more expensive products.

I am still hopeful this can be resolved professionally, but I cannot ignore the lack of transparency and follow-through that has led me here.