1Grid emails down for 2 weeks already

It is not in my nature to publicly shame any company. 1Grid leaves me no choice. Tomorrow will be 2 weeks that my business will have to function without mails. I cannot make any more calls to the call center or speak to any senior administrator. After numerous messages and requests for a senior person or a person with authority to contact me, still nobody bothers. It seems nobody can help me. Certain individuals that work on the problem does not return my calls and I feel exposed. I did not request for a migration onto another system, they forced me onto their new system. If this was my business, I would want to know about a problem of this nature. My hope on Hollopeter is that the enormous challenge that I am facing will be resolved.