1Grid blocking my domains and emails for no reason

last night around 12pm my 11 domains passwords were changed and websites taken down by 1grid My monthly charges were not outstanding and this is now the 2nd month in a row they have done this. Last month I was told by 1grid tech my internet service provider blocked my websites and thats why I cannot acces my cpnel and emails and websites were down. I find this ridiculous if so would it not be for them to unblock and solve and not 1grid that did a few things on their side and it was back up. I logged a ticket twice last nignt and chose the hosting department but their system keeps sending it to billing dep. I have received my ticket closed from their billing dep this morning saying all is active and no issues. But my sites and emails are still down. I used my gmail to send a new ticket as I cannot access any of my business emails and have had no response that was hours ago. We cannot be down like this with no explanation every month and then get some generic response when they fix what they broke. I originally joined web africa years ago and was passed over to what is now 1grid. I feel that if a business is so lucky to just be handed a huge client base its their responsibility to treat these client as web africa did. If there were some issue with my account why do I not get any notifications from 1grid? I only know this was happening because around midnight my emails started alerting me that passwords have been changed. Now I would have thought I had been hacked if this hadnt previously happened as close as last month with 1grid. And I was not given any specific reason besides them passing blame to my internet provider (which I might add my internet provider was needed to be contacted in order to resolve the problem)