RH
Riaan H
1 reviews | Active since Jul 2024
03 Jul 2024, 11:49
1Grid 99.9% Down time in my opinion
For the last 6 months I have had… For the last 6 months I have had endless trouble with 1grid servers, 75 domains hacked, then recently they did "maintenance" and rolled the entire server of 75 websites and clients emails back by 2 months. This took them almost 2 weeks to sort out. Eventual I hired a 3rd party to fix most of it. Now the server falls over EVERY Day. NO ONE EVER calls me back or comes back with answers. ASAP im going to Xeelo.
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1-grid's replyOfficial
05 Jul 2024, 11:23Hi Riaan, We’re truly sorry to hear about the ongoing issues you’ve experienced with our servers. We understand how critical reliable service is for managing your domains and websites, and we deeply regret the disruptions you’ve faced. Please know that we are taking your feedback very seriously. We’re investigating the root causes of these problems to prevent future occurrences and improve our service reliability. We apologise for the lack of communication and the delays in resolving your issues. We value your feedback and will work diligently to make things right. Best regards, The 1-grid Team
1-grid's reply05 Jul 2024, 11:23
Official
Hi Riaan, We’re truly sorry to hear about the ongoing issues you’ve experienced with our servers. We understand how critical reliable service is for managing your domains and websites, and we deeply regret the disruptions you’ve faced. Please know that we are taking your feedback very seriously. We’re investigating the root causes of these problems to prevent future occurrences and improve our service reliability. We apologise for the lack of communication and the delays in resolving your issues. We value your feedback and will work diligently to make things right. Best regards, The 1-grid Team