QR
QT R
1 reviews | Active since Jul 2025
10 Jul 2025, 16:56
1 toss grid
Been trying for 17 days to resolve an issue with my website. closing tickets, never pickup the phone for support. IVE BEEN TRYING FOR 17 days straight to get help. ****** USELESS. Uther horse toss. Ive made 8 phone calls today all timing out after 30 min. THATS JUST ****ING HOLDING BEFORE SOMEONE ANSWES THE ****ING PHONE
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Replies (1)
1-grid's replyOfficial
11 Jul 2025, 09:19 Hi QT,
Thank you for your feedback. We are truly sorry about your experiences with unresolved Support Requests, and while trying to reach our Support Team by phone.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated an urgent request for our Team to reach out to you to address your concerns as a priority, in relation to your Support Requests in relation to your website and its related packages, and to support you with any additional queries you may have.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with unresolved Support Requests, and while trying to reach our Support Team by phone.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated an urgent request for our Team to reach out to you to address your concerns as a priority, in relation to your Support Requests in relation to your website and its related packages, and to support you with any additional queries you may have.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team
Best regards,
1-grid's reply11 Jul 2025, 09:19
Official
Hi QT,
Thank you for your feedback. We are truly sorry about your experiences with unresolved Support Requests, and while trying to reach our Support Team by phone.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated an urgent request for our Team to reach out to you to address your concerns as a priority, in relation to your Support Requests in relation to your website and its related packages, and to support you with any additional queries you may have.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with unresolved Support Requests, and while trying to reach our Support Team by phone.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated an urgent request for our Team to reach out to you to address your concerns as a priority, in relation to your Support Requests in relation to your website and its related packages, and to support you with any additional queries you may have.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team
Best regards,