SK
Sechaba K
1 reviews | Active since Apr 2013
22 Nov 2019, 19:50
1-grid.com
1-grid can't even help with changing nameservers. I tried to do it on my account but for some reason, I kept getting an error. I was told by one of their agents that it'll take 24 hours. Way after 24 hours, the issue was still not resolved. Then I'm hit with "we forgot to bill you when I requested my domains be transferred. I'm still waiting for authorization codes after their helpdesk told me I can use COZA as a code which didn't work. This is the poorest service I've ever experienced with hosting provider. Slow response, slow servers and inequate information.
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1-grid's replyOfficial
26 Nov 2019, 14:49Good Afternoon Sechaba,
We sincerely apologise for the bad experience you had.
Our senior support agent, Aphiwe, has made contact with you in an attempt to resolve your issue. We are continually improving our service solutions to ensure the best experience is always provided, keeping in mind, we place our customers at the center of our business.
Have a wonderful day further.
Sincerely,
Tara
We sincerely apologise for the bad experience you had.
Our senior support agent, Aphiwe, has made contact with you in an attempt to resolve your issue. We are continually improving our service solutions to ensure the best experience is always provided, keeping in mind, we place our customers at the center of our business.
Have a wonderful day further.
Sincerely,
Tara
1-grid's reply26 Nov 2019, 14:49
Official
Good Afternoon Sechaba,
We sincerely apologise for the bad experience you had.
Our senior support agent, Aphiwe, has made contact with you in an attempt to resolve your issue. We are continually improving our service solutions to ensure the best experience is always provided, keeping in mind, we place our customers at the center of our business.
Have a wonderful day further.
Sincerely,
Tara
We sincerely apologise for the bad experience you had.
Our senior support agent, Aphiwe, has made contact with you in an attempt to resolve your issue. We are continually improving our service solutions to ensure the best experience is always provided, keeping in mind, we place our customers at the center of our business.
Have a wonderful day further.
Sincerely,
Tara