1-grid your support sucks

Dear 1-Grid Team, I am writing to express my deep frustration with the ongoing challenges I’ve experienced in trying to get support from your team. After logging a support ticket on your website over 17 hours ago, I have yet to receive a response. In an attempt to follow up, I called your support line three separate times, and each time I was placed on hold for approximately 20 minutes before the call dropped. This repeated experience is incredibly frustrating and unacceptable. Unfortunately, this is not the first time I’ve encountered such difficulties with your support channels. As a business owner, I rely heavily on email as a critical communication tool. Extended downtime—ranging from one to four days—is simply not acceptable and has a direct impact on operations and client relationships. From my perspective, the core issue seems to be a misalignment of priorities: sales appears to be valued more than support. Additionally, changes made by your infrastructure team often seem to lack proper consideration of their impact, leaving clients stranded without essential services. Unless there is a significant improvement in your support responsiveness and infrastructure reliability, I will be actively seeking a new service provider after today. I hope this feedback is taken seriously, as I believe many clients share similar concerns. Sincerely, Mauritz van Aarde