1-grid: Worst domain and hosting company out there.

I am unsure how 1-Grid is still in business. For anyone reading this, do yourself a favour and stay as far away from 1-grid as you can. There are so many choices in this space, all of them better than 1-grid.

I had an issue with one of my domains that just stopped working, tried to go online like I always did to see what the issue was, but the console was removed. I logged a ticket with no response for days (this all while my domain is not working) and then do a response that the issue is resolved and closed and can I review them. Except the issue was not resolved. Called the call center (plan well in advance for this as you will wait for loooong periods before someone answers) and they could not help.

I then decided that I would be the same effort to just move this domain and 4 others to another provider, and I decided on godaddy. Their website is so advance you do not need to call the call center, you can actually do everything yourself.

So eventually all domain moved and working again, guess who debit my account for the (upfront) domain cost of one of the domains ?? Yup, seems like their account department is just as useless as their support. So now, even though I am not an customer anymore, I still have to deal with 1-grid to try and get then to refund me and remove my credit card details, because you can not do that online either.

And guess what ? They are not responding to the ticket. They do not answer the phone. The do not reply on their online chat.

Domain hosting is a commodity, the only thing that sets you apart from a competitor is your service and your ability to give the customer control to help themselves. 1-grid sucks at both. I would be surprise if they are still in business in the near future...