1-grid, where customer service falls through the grid

1-grid sure provides a journey you didn’t know you signed up for ! For weeks, they consistently ignored my urgent business needs, resulting in a significant five-figure financial loss and the irreparable damage of client relationships. Due to them not having been able to deliver basic webhosting or net stability for WEEKS it had a tremendous impact on my business. Yet they demonstrated a complete and utter disregard for my business and my time with their totally fragmented and non-interested "customer service". I endured 52 hours of agonizing hold times and relentless re-dialing, while also sending 62 emails (which were either not answered or filed as "resolved"), a testament to their complete lack of any communication and rather pecu**** system they have set up. Calls were abruptly terminated, inquiries were dismissed, and legitimate requests/complaints were falsely marked as "resolved." I was even asked to remove reviews first if I want my refund for webhosting that I had paid in advance after I had finally cancelled my hosting with them. There's a lack of clarity regarding the company's management structure. Efforts to seek more information about departmental leadership and escalate concerns have not been met with clear responses. Their customer service is not just poor; it is beyond frustrating and most of all costly and time consuming from my side. They consistently contradicted themselves, refused to acknowledge their errors, and displayed a complete lack of accountability. From the CEO (who also promised correspondence and then also just disappeared) down, there is a pervasive culture of unprofessionalism and disrespect. This was beyond bad customer service which came at a hefty price tag for me. Even cancelling my hosting etc with them was turned into a big song and dance.