MM
Moira M
1 reviews | Active since Jun 2020
24 Apr 2025, 12:06
1- grid website hosting shocking unprofessional customer service - shocking lack of service
I am shocked at the unprofessional service from 1-grid Cape Town. I have been a client for many years. Forgot my password. I have sent numerous messages via their online portal to reset the password. 3 days later, spoke to 2 support staff and still have not had a satisfactory responds. One of the support staff Biwe told me yesterday I must have patience.
1 email from 1-grid their technical staff is looking into the problem - No respond from them Asked to speak to a senior manager - Biwe "all in a meeting" send complaint via support team. When you call - message states High Volume of Calls right now - Know wonder - with the lack of service via their portals.
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Replies (3)
1-grid's replyOfficial
24 Apr 2025, 16:12 Hi Moira,
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and have escalated a request to our Support Team to reach out to you to address your concerns with you.
Warmest regards,
The 1-grid Team
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and have escalated a request to our Support Team to reach out to you to address your concerns with you.
Warmest regards,
The 1-grid Team
1-grid's reply24 Apr 2025, 16:12
Official
Hi Moira,
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and have escalated a request to our Support Team to reach out to you to address your concerns with you.
Warmest regards,
The 1-grid Team
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and have escalated a request to our Support Team to reach out to you to address your concerns with you.
Warmest regards,
The 1-grid Team
MM
Moira M's updateReviewer Update
25 Apr 2025, 07:35Your escalation to the support team resulted in an email being forwarded to me. letting me know that all of my tickets requesting service had been joined together and I could call between the hours 8-5pm or log into your system to trace where my tickets are standing.
I had explained I have spoken to 2 support team members.- Without success.
Another email from this company click on reset password - which I did reply an email will be sent to you allowing you to reset. Having followed the instructions at least 6 times, Guest what folks NO EMAIL allowing me to reset a simple password.
Again when you call - High volume of calls - Having held on the line yesterday 3 times for a vert long time NO-ONE answered the phone - SHOCKING
This is now day 4.
I would withdraw from this company but I urgently need to retrieve an email address, for a government application. (Which I am just about to run out of time.
Its been a nightmare - No senior staff member has tried to contact me telephonically, When I was told on Wednesday by a support staff member BIWE i must have patience and wait for the email to reset - Well it still has not arrived.
Is anyone else having similar issues with this company.
Please 1-grid can you get you professional act together and allow me access,.
I had explained I have spoken to 2 support team members.- Without success.
Another email from this company click on reset password - which I did reply an email will be sent to you allowing you to reset. Having followed the instructions at least 6 times, Guest what folks NO EMAIL allowing me to reset a simple password.
Again when you call - High volume of calls - Having held on the line yesterday 3 times for a vert long time NO-ONE answered the phone - SHOCKING
This is now day 4.
I would withdraw from this company but I urgently need to retrieve an email address, for a government application. (Which I am just about to run out of time.
Its been a nightmare - No senior staff member has tried to contact me telephonically, When I was told on Wednesday by a support staff member BIWE i must have patience and wait for the email to reset - Well it still has not arrived.
Is anyone else having similar issues with this company.
Please 1-grid can you get you professional act together and allow me access,.
MM
Moira M's update25 Apr 2025, 07:35
Reviewer Update
Your escalation to the support team resulted in an email being forwarded to me. letting me know that all of my tickets requesting service had been joined together and I could call between the hours 8-5pm or log into your system to trace where my tickets are standing.
I had explained I have spoken to 2 support team members.- Without success.
Another email from this company click on reset password - which I did reply an email will be sent to you allowing you to reset. Having followed the instructions at least 6 times, Guest what folks NO EMAIL allowing me to reset a simple password.
Again when you call - High volume of calls - Having held on the line yesterday 3 times for a vert long time NO-ONE answered the phone - SHOCKING
This is now day 4.
I would withdraw from this company but I urgently need to retrieve an email address, for a government application. (Which I am just about to run out of time.
Its been a nightmare - No senior staff member has tried to contact me telephonically, When I was told on Wednesday by a support staff member BIWE i must have patience and wait for the email to reset - Well it still has not arrived.
Is anyone else having similar issues with this company.
Please 1-grid can you get you professional act together and allow me access,.
I had explained I have spoken to 2 support team members.- Without success.
Another email from this company click on reset password - which I did reply an email will be sent to you allowing you to reset. Having followed the instructions at least 6 times, Guest what folks NO EMAIL allowing me to reset a simple password.
Again when you call - High volume of calls - Having held on the line yesterday 3 times for a vert long time NO-ONE answered the phone - SHOCKING
This is now day 4.
I would withdraw from this company but I urgently need to retrieve an email address, for a government application. (Which I am just about to run out of time.
Its been a nightmare - No senior staff member has tried to contact me telephonically, When I was told on Wednesday by a support staff member BIWE i must have patience and wait for the email to reset - Well it still has not arrived.
Is anyone else having similar issues with this company.
Please 1-grid can you get you professional act together and allow me access,.
1-grid's replyOfficial
26 Apr 2025, 09:20Hi Moira,
Thank you for your additional feedback.
We’re deeply sorry to hear about your ongoing experience. and we sincerely apologise for the frustration this has caused.
We have taken your feedback very seriously, and have urgently escalated a follow-up request to our Support Team regarding these concerns with a request to further address all your concerns with you.
Warmest regards,
The 1-grid Team
Thank you for your additional feedback.
We’re deeply sorry to hear about your ongoing experience. and we sincerely apologise for the frustration this has caused.
We have taken your feedback very seriously, and have urgently escalated a follow-up request to our Support Team regarding these concerns with a request to further address all your concerns with you.
Warmest regards,
The 1-grid Team
1-grid's reply26 Apr 2025, 09:20
Official
Hi Moira,
Thank you for your additional feedback.
We’re deeply sorry to hear about your ongoing experience. and we sincerely apologise for the frustration this has caused.
We have taken your feedback very seriously, and have urgently escalated a follow-up request to our Support Team regarding these concerns with a request to further address all your concerns with you.
Warmest regards,
The 1-grid Team
Thank you for your additional feedback.
We’re deeply sorry to hear about your ongoing experience. and we sincerely apologise for the frustration this has caused.
We have taken your feedback very seriously, and have urgently escalated a follow-up request to our Support Team regarding these concerns with a request to further address all your concerns with you.
Warmest regards,
The 1-grid Team