DR
Darryl R
1 reviews | Active since Jul 2013
16 Aug 2024, 12:30
1-grid unreliable service
I wonder what the 3 046 reviewers who gave 1-grid a 5-star rating are thinking today (16/08/2024) about the service they are currently receiving? I had no email for most yesterday. It appeared that they had managed to re-synchronize and restore their server overnight but again this morning all my emails disappeared from my Outlook and again I am without service. It is impossible to get hold of them telephonically and the WhatsApp service replies are unhelpfully generic. This is the third time this year that we have experienced the same problem. I will be moving my company's domain to another service provider as our company cannot operate like this.
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1-grid's replyOfficial
16 Aug 2024, 12:56Hi Darryl,
We sincerely apologise for the negative impact on you and on your business. We do understand how frustrating it is, and are working hard to get this resolved.
We are currently experiencing high loads on one of our hosts, which is causing intermittent website and email errors.
Our SysAdmin is actively working to resolve this issue.
We have a Server Status Update Page on our website - for updates to the outage: https://1-grid.com/client/serverstatus.php
Please know that this matter is receiving the highest attention and priority.
In the meantime, I've have reached out to you directly via email to get some more details relating to your account, and so that you have my direct contact details as we work through this, as well as, for any other concerns, or assistance that you may require.
Warmest regards,
Natalie from the 1-grid Team
We sincerely apologise for the negative impact on you and on your business. We do understand how frustrating it is, and are working hard to get this resolved.
We are currently experiencing high loads on one of our hosts, which is causing intermittent website and email errors.
Our SysAdmin is actively working to resolve this issue.
We have a Server Status Update Page on our website - for updates to the outage: https://1-grid.com/client/serverstatus.php
Please know that this matter is receiving the highest attention and priority.
In the meantime, I've have reached out to you directly via email to get some more details relating to your account, and so that you have my direct contact details as we work through this, as well as, for any other concerns, or assistance that you may require.
Warmest regards,
Natalie from the 1-grid Team
1-grid's reply16 Aug 2024, 12:56
Official
Hi Darryl,
We sincerely apologise for the negative impact on you and on your business. We do understand how frustrating it is, and are working hard to get this resolved.
We are currently experiencing high loads on one of our hosts, which is causing intermittent website and email errors.
Our SysAdmin is actively working to resolve this issue.
We have a Server Status Update Page on our website - for updates to the outage: https://1-grid.com/client/serverstatus.php
Please know that this matter is receiving the highest attention and priority.
In the meantime, I've have reached out to you directly via email to get some more details relating to your account, and so that you have my direct contact details as we work through this, as well as, for any other concerns, or assistance that you may require.
Warmest regards,
Natalie from the 1-grid Team
We sincerely apologise for the negative impact on you and on your business. We do understand how frustrating it is, and are working hard to get this resolved.
We are currently experiencing high loads on one of our hosts, which is causing intermittent website and email errors.
Our SysAdmin is actively working to resolve this issue.
We have a Server Status Update Page on our website - for updates to the outage: https://1-grid.com/client/serverstatus.php
Please know that this matter is receiving the highest attention and priority.
In the meantime, I've have reached out to you directly via email to get some more details relating to your account, and so that you have my direct contact details as we work through this, as well as, for any other concerns, or assistance that you may require.
Warmest regards,
Natalie from the 1-grid Team