1-grid Unreachable for support

1-grid inexplicably cancelled my email account. Logging tickets only resulted in confirmation that my email was cancelled. After eventually getting through to their customer line I was where the agent confirmed that the cancellation was incorrect, I was transferred to 'billing' and after 23 minutes the call disconnected. Subsequent attempts to reach the number were unsuccessful due to agents 'not being available in the queue'. Most frustrating as I do not want to cancel my email.